Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Mac

AirPort, OSX.4 hijacked

Customer Question
An issue has just come...
An issue has just come up I am hoping someone can help with. Daughter just arrived in New York Thursday, starting work on Monday. Apartment was prearranged (she is now beginning to furnish it) and before she left home (Ireland) she ordered Broadband but this won''t be set up for a week.

So, as you do, she fired up Airport looking for a WiFi connection that didn''t need a password XXXXX the few days until her own is set up. She seems to have got more that she bargained for . . a connection called "I''m watching you" which now she can''t get out of. Every time she starts up Airport it defaults to this connection.

I talked her through the suggestions at Apple at the following but no joy:

http://docs.info.apple.com/article.html?artnum=300342

Any suggestions would be appreciated, this might appear mildly amusing but put yourself in her place (and mine the other side of the Atlantic) and you''ll realise it isn''t.
Submitted: 9 years ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 1 day by:
6/29/2008
Mac Support Specialist: Claws224, IEEE Datacommunication Engineer replied 9 years ago
Claws224
Claws224, IEEE Datacommunication Engineer
Category: Mac
Satisfied Customers: 5,182
Experience: IEEE, Microsoft
Verified

Hi,

What OS version is she running?

What happened when you tried to remove the unwanted profile from the machine?

Let us know

Thanks

Ask Your Own Mac Question
Customer reply replied 9 years ago
Claws

I had given up on JustAnswer and was about to ask for a refund. When I went to the site I discovered you had replied and when I checked my junk mail your reply was sat in there also :)

OS 10.4, I had this as OSX.4 in the header but that wasn't too obvious.

In the meantime my daughter got here Internet connection set up and once it was she was then able to drop the other connections. So, problem solved.

It wasn't your fault that I didn't check my junk mail so if you want to put some kind of message into JustAnswer I will OK it so that you can extract the "deposit" I paid :)

Regards

Michael

you can contact me directly [email protected]
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,527
8,527 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,527 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,370 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Mac Druid

1,979 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,468 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

5,182 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I had to replace my iMac with a new(er} one and have had
I had to replace my iMac with a new(er} one and have had trouble activating it through the setup assistant. I wouldn't recognize a password *****'ve used and I've tried multiple ones since, I don't se… read more
Justin Johnson
Justin Johnson
Training and Development Contractor
501 satisfied customers
The skype image and sound of the person with whom I am
The skype image and sound of the person with whom I am speaking freezes and I have been unable to correct this fault … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
501 satisfied customers
My I cloud is on different mail box than my Apple id i can't
hi my I cloud is on different mail box than my Apple id i can't restore my Icloud pass word, i would like to back up my old i phone because i bought a new one how can i restore my i cloud … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,211 satisfied customers
Swipe does not work. Ipadd 16 gb. 5 years ago
swipe does not work JA: What's the model and Operating System (OS) of your device? Customer: ipadd 16 gb JA: When did you purchase your Apple device? What troubleshooting have you tried? Customer: 5 y… read more
Ashik
Ashik
Master\u0027s Degree
5,097 satisfied customers
A month ago I lost my Apple IPhone in my house and it is
A month ago I lost my Apple IPhone in my house and it is turned off.....my son who worked for sp … read more
Josh
Josh
It Support Specialist
Associate Degree
5,127 satisfied customers
I have just bought a magic keyboard for my mac but can't
i have just bought a magic keyboard for my mac but can't seem to find the enter key ollie … read more
Jon
Jon
Bachelors Degree
384 satisfied customers
I have C cleaner 1.10.335 I am very pleased with it .I would
I have C cleaner 1.10.335 I am very pleased with it .I would like to purchase the up date but would it operate on my Mac OS version 10.6.8. … read more
Damian Costa
Damian Costa
Owner
Computer Network System Engineer
40 satisfied customers
I cannot access my skype account anymore, not recognising my
I cannot access my skype account anymore, not recognising my microsoft account although I have used it for years. My home base in Switzerland and I now use it in Bangladesh for work reasons. … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,109 satisfied customers
I re-activated my Apple TV yesterday. Everything was going
Good morning. I re-activated my Apple TV yesterday. Everything was going fine till I selected a movie and agreed to rent it. Then we all we got was a blank screen with the download spinning, that's al… read more
Justin Johnson
Justin Johnson
Training and Development Contractor
501 satisfied customers
Our computer is extremely slow and every time we click, we
Our computer is extremely slow and every time we click, we have to wait for the rainbow spinning wheel. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,127 satisfied customers
The entrusted phone number apple has to verify me for cloud
The entrusted phone number apple has to verify me for cloud is wrong. … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
501 satisfied customers
I am in the TV business and I need to monitor 20 video
I am in the TV business and I need to monitor 20 video thumbnails of programming across two screens. I want to buy a Mac Mini to specifically perform this task. The computer will do no other task exce… read more
Ashik
Ashik
Master\u0027s Degree
5,097 satisfied customers
My iphone 6 is stuck on verifying update. It won't turn off
my iphone 6 is stuck on verifying update. It won't turn off or move.***@******.*** … read more
Josh
Josh
It Support Specialist
Associate Degree
5,127 satisfied customers
Looking for where in my settings i can look at my apple
looking for where in my settings i can look at my apple password … read more
Josh
Josh
It Support Specialist
Associate Degree
5,127 satisfied customers
Apple device is working well. How do I get verification code
Apple device is working well. How do I get verification code for phone number … read more
Jon
Jon
Bachelors Degree
384 satisfied customers
My Microsoft Office in Mac keeps giving me the error that it
My Microsoft Office in Mac keeps giving me the error that it cannot open the global template normal.dotm. A Microsoft office specialist here in justanswer.com asked me to delete the contents of the te… read more
Ashik
Ashik
Master\u0027s Degree
5,097 satisfied customers
My screen on my 6 only shows the apple. Will not boot-up.
My screen on my 6 only shows the apple. Will not boot-up. Also, I can push the home button and power is only way to get the screen to go off. Whether on charge or not. Battery was at 31%. Is it fried?… read more
Josh
Josh
It Support Specialist
Associate Degree
5,127 satisfied customers
I want to find my dialog box on my lap top in an effort
I want to find my dialog box on my lap top in an effort transfer my calendar from my # 6 to new #7 … read more
Kris R
Kris R
IT Manager
Computing
2,285 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x