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  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
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    Over 20 years IT experience with Apple computers in publishing, marketing and design.
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JustAnswer makes it easy for you to get answers to Software questions like these:

  • I am having problems with outlook. All it is doing is processing and will not open.JA: When could you last open your Outlook?Customer: 5 minutes ago.JA: Did you recently update your software or Operating System (OS)?Customer: noJA: Anything else you want the Software Expert to know before I connect you?Customer: no
  • How do I access "reading view" in Powerpoint Version 15.41?JA: What Operating System (OS) are you running on your computer or device?Customer: Mac OSJA: When did you last update your PowerPoint?Customer: Yesterday!JA: Anything else you want the Software Expert to know before I connect you?Customer: No
  • I need to change my iTunes emailJA: When did you last update iTunes?Customer: Not sure, probably years agoJA: What have you tried so far with your iTunes?Customer: Download gamesJA: Anything else you want the Software Expert to know before I connect you?Customer: No
  • upgrade will not install for elements15JA: What Operating System (OS) are you running on your computer or device?Customer: OSX 10.11.6JA: When did you last update your software?Customer: not sureJA: Anything else you want the Software Expert to know before I connect you?Customer: this has never been able to update from time I bought it
  • I cannot access the internet through firefox - get error indicating site crashed?JA: When could you last open your Firefox?Customer: FridayJA: Did you recently update your software or Operating System (OS)?Customer: noJA: Anything else you want the Software Expert to know before I connect you?Customer: no

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