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I think I got ripped off by the Toyota dealer, they charged

Customer Question
$593.95 to replaced a coil...
I think I got ripped off by the Toyota dealer, they charged $593.95 to replaced a coil pack and spark pug. They charged me $374 for labor, $187.33 for the coil, $15.13 for the plug. I want to submit a complain to the Consumers Affairs of the Sate of CA. Do you think I have good case?.
JA: Okay, I'll connect you to the mechanic to discuss this further with you. Before I do, is there anything else you want him to know?
Customer: Thanks Pearl, but that is all I want to know.
JA: Okay, I'll connect you to the mechanic to go over that information regarding your Saab 9-5. Before I do, is there anything else you want him to know?
Customer: I forgot, my car is 2004 Lexus ES330. Code P0305, misfire cyl. no. 5
Submitted: 3 months ago.Category: Lexus
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Answered in 9 minutes by:
9/16/2017
Lexus Mechanic: EricFromCT, ASE Certified Technician replied 3 months ago
EricFromCT
EricFromCT, ASE Certified Technician
Category: Lexus
Satisfied Customers: 4,160
Experience: ASE Master certified L1, L2, Diesel Certified 16 years experience
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Hi. Welcome to chat! My name is ***** ***** I am currently a factory dealer auto mechanic. I will attempt to assist you with your concern today.

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Lexus Mechanic: EricFromCT, ASE Certified Technician replied 3 months ago

What exactly makes you think you got ripped off?

Please note that customer satisfaction is my number one goal and rating this chat session 3 or more stars will keep the chat open for further follow up questions you may have. Click here for an example of how to rate . Also we can respond in this chat back and forth many times. I may be offline when you respond but I will promptly reply when I return.

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lexpert
lexpert
lexpert, Lexus Master tech
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