How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Peter Bagley Your Own Question
Peter Bagley
Peter Bagley, Toyota mastertech
Category: Lexus
Satisfied Customers: 825
Experience:  master tech at Toyota dealer
Type Your Lexus Question Here...
Peter Bagley is online now
A new question is answered every 9 seconds

The tailgate on my RX350 won't open and close with the key

Customer Question

The tailgate on my RX350 won't open and close with the key or button inside
JA: Is the key stripped or worn?
Customer: nope
JA: What is the model/year of your Lexus?
Customer: 2011 RX350 When it's very hot outside the tailgate will respond to the key or push button inside otherwise you have to open it manually
JA: Are you fixing your vehicle yourself? What have you tried so far?
Customer: I haven't tried anything Was doing some research to see if others had similar problems
JA: Anything else you want the mechanic to know before I connect you?
Customer: No, that all
Submitted: 3 months ago.
Category: Lexus
Expert:  Peter Bagley replied 3 months ago.

Hello and welcome to just answer, my name is ***** ***** master tech here to help. I read your notes and advise you to contact your dealer as there is a campaign on these rear door systems that may be applicable to yours . You need model year and vin so they can check .Hope this helps If you require further assistance let me know as I work to obtain a five star ratting.