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lexpert, Lexus Master tech
Category: Lexus
Satisfied Customers: 2100
Experience:  Master Certified with lexus, 8 years experience with Lexus
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MY 350 GS won't start. JA: Sometimes things that you think

Customer Question

MY 350 GS won't start.
JA: Sometimes things that you think will be really complicated end up being easy to fix with Lexus. The Lexus Mechanic I'm going to connect you with knows all the tricks and shortcuts. Tell me a bit more about what's going on so he can help you best.
Customer: my hu
JA: Are you hoping to fix this yourself?
Customer: My husband is at a rest area, would just like to get off the interstate. it is a push button start, nothing happens when he applies the brake and pushes the start button.
JA: Is there anything else important you think the Lexus Mechanic should know about your Lexus?
Customer: it was working fine until he stopped to rest.
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Lexus Mechanic about your situation and then connect you two.
Submitted: 1 year ago.
Category: Lexus
Expert:  Genchi Genbutsu replied 1 year ago.
Thank you for allowing me to help you with this concern today and am sorry to hear that this is happening. I will have to ask you a few questions so that I can get a better understanding as to what may be going on with your GS350.When he pushes just the button, does that dash and its lights come on? Or does it act like the battery is dead?
Customer: replied 1 year ago.
The dash lights come on, but nothing else happens.
Customer: replied 1 year ago.
He was able to jump start the car.
Expert:  Genchi Genbutsu replied 1 year ago.
So a jump fixed this and you are back going again?
Customer: replied 1 year ago.
Yes, the car was started and we drove it to our local dealer to get checked.
Expert:  Genchi Genbutsu replied 1 year ago.
Sweet and Good job! Thank you for allowing me to help.