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My navigation screen is black...no response to any

Customer Question
buttons...worked fine up until yesterday...
my navigation screen is black...no response to any buttons...worked fine up until yesterday
Submitted: 2 years ago.Category: Lexus
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Answered in 3 hours by:
2/29/2016
Lexus Mechanic: Mike Kelly, Mechanic replied 2 years ago
Mike Kelly
Mike Kelly, Mechanic
Category: Lexus
Satisfied Customers: 5,471
Experience: 17 years experience as an auto mechanic, foreign and domestic. 5 years running my own repair business.
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Hello, welcome. My name is***** will do my very best to assist you with your question. I apologize if you have been waiting long for a response. Do you hear any sound?

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Customer reply replied 2 years ago
no... the radio works and the clock...... is there an antenna on the front window that would affect the GPS/map/etc screen? I recall being hit by a flying stone/rock about an hour before the screen went dark.... during that hour the map was working but I could not change the temperature setting. No crack on the window...I see two small scratches below and to the right of the rear view mirror..viewing from the inside passenger side
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