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Lexus Rx-330: The stereo in my RX-330 stopped working

Customer Question
The stereo in my RX-330...
The stereo in my RX-330 stopped working
Submitted: 2 years ago.Category: Lexus
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Answered in 15 hours by:
5/24/2015
Lexus Mechanic: Chris (aka - Moose), Technician replied 2 years ago
Chris (aka - Moose)
Category: Lexus
Satisfied Customers: 49,120
Experience: 16 years of experience
Verified

Hello, I'm Chris. Thanks for seeking us for help.

I am sorry for the delay in getting a response to you. Sometimes we get alot of customers and just can not keep up. Sometimes you just have to wait for the correct tech to login.

Do you even still need help. Sometimes customers seek help elsewhere or figure it out on their own before we get to each and everyone.

I am sure I can help a lot or a little at least something if you give me a chance and work with me. I am going to get an answer to you regardless if you reply or not sooner or later.

If your concern is urgent reply and let me know and if you have anything more you think will help me, to help you, let me know. I work on here normally 3pm-3am central.

Thanks Chris

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Customer reply replied 2 years ago
That was not even answer
Lexus Mechanic: Chris (aka - Moose), Technician replied 2 years ago

So I assume you still need help being you replied to my info request.

Lets start with the easy tests, fuse checking.

Radio 2 fuse under the left side of the dash

Radio 1 and AMP fuses under the hood.

If they are good then we need to remove the radio and check the wires

Blue/Black power all the time

Gray power with the key on

Brown ground

If all of these are good and the radio does nothing at all, then the radio is faulty.

You want a excellent 5 star answer & I would like to be rated the same for providing it. Consider I don't know your skill level & I can't see, smell, hear, or touch the vehicle. It may take a few back and forth replies. Try your best to respond with good detail so I can do the same. I normally log in at 3pm and work late. A rating is required. Your rating me, what I type. I am not an employee of this website, nor have control over the fees or the time it took to get a response. If you rate negative or not at all you still paid, but I get nothing. I want you pleased with me and my efforts, so let me know if your experience here has come up short.

Thanks Chris

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Chris (aka - Moose)
Chris (aka - Moose)
Chris (aka - Moose), Technician
Category: Lexus
Satisfied Customers: 49,120
49,120 Satisfied Customers
Experience: 16 years of experience

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