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Hello: My name is ***** ***** I am an attorney.
What question may you have about the customer complaint?
Isn't there a way to settle or resolve this? It is not the greatest idea to publish all that you want to say in defense on the BBB website.
Usually, for the BBB website, you can put something as a defense wherein you explain that you provided the proper service or general denials. You would not want to give such a thorough explanation because that could be used against you in any future litigation. I cannot tell you want to write.
You can look at other companies' responses and mirror any of the ones that are basically short and sweet. No lengthy explanations.
Here is a link to what the BBB says:
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I am not an expert on the BBB inner operations because it is not something attorneys handle. Attorneys handle litigation in court or arbitration. I would have to explore the BBB site just like you.
But if there is a facility session, then you would want to defend your actions in a polite way and attempt to may some nominal monetary offer even if not as high as the customer wants. Recall, the BBB is not arbitration or a court case. It is just to facilitate resolving dispute similar to a mediator.
Yes. You can stick to the facts of the situation and refer to any terms of a contract. You can refer to your oral conversations also. And if you never agreed or discuss other members of the ERC team taking part in this work, you can mention any of the facts to support your position.
You are welcome, Jane. Best of luck.