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Hope. I have a problem with a vacation club in Mexico where…

Customer Question
Hope this is Legal...

Hope this is Legal Zoom. I have a problem with a vacation club in Mexico where they lied and now I want out.! There is a clause where you can do that but I don't want to give them another payment. The name is "Krystal Vacation CLub" in Cancun Mexico. How can I talk to a lawyer to hopefully resolve this problem?

Lawyer's Assistant: What steps have you taken so far?

I have stopped the payments, I have given them $5,000.00 in the beginning and with everything else they continue to charge me more money with no hope of resolve. Now they have levied against my credit report. Now they have started calling me everyday to collect money.

Lawyer's Assistant: What state is this in? And when did the issue begin?

I live in Chicago, Illinois I purchased this 2016 probably June

Lawyer's Assistant: Anything else you want the lawyer to know before I connect you?

I just want out. They promised to sell 5 weeks with a return of $10,000.00 to pay off the account but in response to the seller of the vacation weeks on March 20, 2018 I was told the they have 550,000 vacation weeks of others to sell and if someone calls about mine they will call me. I purchased in 2017.

Submitted: 16 days ago.Category: Legal
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Answered in 1 hour by:
4/3/2018
Lawyer: Attorney2, Attorney replied 16 days ago
Attorney2
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Customer reply replied 16 days ago
Let’s talk, you have an answer
Lawyer: Attorney2, Attorney replied 16 days ago
The site will offer you a telephone call request.
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Lawyer: Attorney2, Attorney replied 16 days ago

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Customer reply replied 15 days ago

should i wait til you have an answer and call me back. i have given you as much information as i know so tell me what to do. Should i wait til i get an answer from you before i talk to their money recovery person. They have already put the non payment on my credit report. How do i get that taken off. and if i have to pay more to them what happens. What are our powers as a nation against unfair practice in Mexico do we have to let them bully us around if they have lied and not owned up to what they have said. No they did not give me the papers they wrote that info on, stating they would sell the fixed week. Those papers they took back. #**************** Lawyer #2

Lawyer: Attorney2, Attorney replied 15 days ago

I cannot see your telephone number. The site blocks personal information. You stated you would like to talk. If that is the case you would accept the site generated telephone call offer.

Have you filed a consumer protection complaint with the governing authority in Mexico?

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Customer reply replied 15 days ago
No i have not thats why im calling you i don't know what to do or where to go to lodge a complaint, nor whether
you have other complaints against them. I'm waiting on directions from you. If I call your number how do I get to talk to
you and will you send me the forms to file. Please tell me what to do.
Lawyer: Attorney2, Attorney replied 15 days ago

Thank you. Your telephone call is being processed. In the meantime we will continue in this format.

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Lawyer: Attorney2, Attorney replied 15 days ago
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Customer reply replied 15 days ago
Everytime you send me a text to read your answer it never comes through. I attempt to generate your answer
but the same thing happens nothing.
Lawyer: Attorney2, Attorney replied 15 days ago

You do not see the link?

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Customer reply replied 15 days ago
I have just attempted to call your number that is on your site 1800(###) ###-####and the call has failed 2 times. now 3 times.
What is the number or is it something I have to get through you. I have no name to ask for, and yes I see the link and when I
press on the link nothing happens. I still have not been able to get a call thru to your office.. Am i suppose to wait for you
to call me. You never answered me when I asked are you a member of Legal Zoom team.
Lawyer: Attorney2, Attorney replied 15 days ago

As I told you we are Just Answer. Let me contact customer service for you.

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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