Legal

Ask a lawyer and get answers to your legal questions

Ask a Lawyer,
Get an Answer ASAP!

I used to be an Amazon customer, for some reason (never get…

Customer Question
I used to be...

I used to be an Amazon customer, for some reason (never get one) they cancel my membership, and now I'm not able to buy anymore. but i have some stuff that I need to return, and since they cancel my membership I can't do it, i keep calling them for almost a month, but get no resolution

Lawyer's Assistant: What state are you in? And is a local attorney or other consumer protection advocate helping with this?

FL, no, no one is helping me right noe

Lawyer's Assistant: What steps have you taken so far?

Just call customer service,

Submitted: 4 months ago.Category: Legal
Show More
Show Less
Ask Your Own Legal Question
Answered in 3 minutes by:
3/27/2018
Lawyer: Law Educator, Esq., Attorney replied 4 months ago
Law Educator, Esq.
Category: Legal
Satisfied Customers: 126,751
Experience: JA Mentor -Attorney Labor/employment, corporate, sports law, admiralty/maritime and civil rights law
Verified

Thank you for your question. I look forward to working with you to provide you the information you are seeking for educational purposes only.

Even though you may have had your membership cancelled, if you purchased anything under your previous membership that was eligible for return, they cannot refuse to accept the return. What are they telling you when you speak to Customer Service?

Ask Your Own Legal Question
Customer reply replied 4 months ago
They said this :
" Your account is on hold, we can't do anything from here, I need to fill up a form and send to an Account Specialist and they will contact you within 24 hrs., by phone or email". but that never happened and it is already a month since I start dealing with it. Part is not cheap is almost $400.
All this start when I ask them to open my seller account after I asked them, they just cancel all my access to amazon plataform
Lawyer: Law Educator, Esq., Attorney replied 4 months ago

Thank you for your reply.

You need to write them first and inform them that the returns qualify for return under their contractual guaranty and as such their failure to honor that guaranty is a breach of contract. Then you need to follow up with a call and insist on speaking to a supervisor and explain that the fact that they have cancelled your account and the fact you have a return are two separate issues and you still have a right to return and their denial would be grounds for you to file a suit against them in small claims court and a complaint to the Attorney General about their refusal to honor their warranty in accordance with the Manguson Moss Warranty Act.

If they continue to refuse, you would have no choice but to sue them I am afraid.

Ask Your Own Legal Question
Customer reply replied 4 months ago
thank you
Lawyer: Law Educator, Esq., Attorney replied 4 months ago

Thank you for your reply.

Please do not forget to leave positive feedback by clicking on the 5 stars at the top of your page, as the experts are not employees of the site and get no credit for spending time with customers unless they leave positive feedback. Thank you.

Ask Your Own Legal Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a lawyerLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Law Educator, Esq. Your Own Question
Law Educator, Esq.
Law Educator, Esq.
Law Educator, Esq., Attorney
Category: Legal
Satisfied Customers: 126,751
126,751 Satisfied Customers
Experience: JA Mentor -Attorney Labor/employment, corporate, sports law, admiralty/maritime and civil rights law

Law Educator, Esq. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Mr. Kaplun clearly had an exceptional understanding of the issue and was able to explain it concisely. I would recommend JustAnswer to anyone. Great service that lives up to its promises!

Gary B.Edmond, OK

My Expert was fast and seemed to have the answer to my taser question at the tips of her fingers. Communication was excellent. I left feeling confident in her answer.

EricRedwood City, CA

I am very pleased with JustAnswer as a place to go for divorce or criminal law knowledge and insight.

MichaelWichita, KS

PaulMJD helped me with questions I had regarding an urgent legal matter. His answers were excellent.

Three H.Houston, TX

Anne was extremely helpful. Her information put me in the right direction for action that kept me legal, possible saving me a ton of money in the future. Thank you again, Anne!!

ElaineAtlanta, GA

It worked great. I had the facts and I presented them to my ex-landlord and she folded and returned my deposit. The 50 bucks I spent with you solved my problem.

TonyApopka, FL

Not only did he answer my Michigan divorce question but was also able to help me out with it, too. I have since won my legal case on this matter and thank you so much for it.

LeeMichigan

< Previous | Next >

Meet the Experts:

Ely

Ely

Counselor at Law

24,658 satisfied customers

Private practice with focus on family, criminal, PI, consumer protection, and business consultation.

INFOLAWYER

INFOLAWYER

Attorney

22,843 satisfied customers

Licensed attorney helping individuals and businesses

JPEsq

JPEsq

Attorney

2,132 satisfied customers

Experience as general attorney, in house counsel, SSDI, Family Law attorney, and law professor

Law Educator, Esq.

Law Educator, Esq.

Attorney

126,751 satisfied customers

JA Mentor -Attorney Labor/employment, corporate, sports law, admiralty/maritime and civil rights law

Ellen

Ellen

Lawyer, Consultant

8,238 satisfied customers

25 years of experience helping people like you.

Guillermo Senmartin

Guillermo Senmartin

Lawyer

301 satisfied customers

Principal Attorney at Guillermo J. Senmartin, P.A.

Dimitry K., Esq.

Dimitry K., Esq.

Attorney

17,183 satisfied customers

Multiple jurisdictions, specialize in business/contract disputes, estate creation and administration.

< Previous | Next >

Related Legal Questions
Flordia law on with holding personal property. Can you find
called and asked for the property This is 3 to 5 thousand dollars worth of property … read more
lucy7368
lucy7368
Juris Doctor
763 satisfied customers
Let's say I bought textbooks from various Amazon sellers and
Hi,Let's say I bought textbooks from various Amazon sellers and resold them to buyback companies. Let's say I bought a bulk order of a textbook from a seller on Amazon and resold it to a distributor. … read more
Dwayne B.
Dwayne B.
Juris Doctor
28,766 satisfied customers
I sold a phone in used, but new condition to someone over
I sold a phone in used, but new condition to someone over amazon for $220 (dollars) not including the shipping they had payed. The phone was in amazing condition and I had securely wrapped and shipped… read more
lucy7368
lucy7368
Juris Doctor
763 satisfied customers
I've been working with a company called Payability. I'm an
I've been working with a company called Payability. I'm an Amazon seller. Payability allow sellers to be paid daily based on your sales instead of waiting 2 weeks. I needed to do that for a time. I ha… read more
Law Educator, Esq.
Law Educator, Esq.
Attorney
Doctoral Degree
126,751 satisfied customers
Some one tried to use my account buy something and their
Some one tried to use my account buy something and their credit card was not accepted by amazon ( I recently caancelled my Visa and received a new one from the same bank. I think this is why amazon di… read more
LawGuy
LawGuy
Juris Doctor
123 satisfied customers
When dealing with receiving stonen goods is the value of
when dealing with receiving stonen goods is the value of goods based on them getting brand new stuff or the actually value of the used stuff … read more
ScottyMacEsq
ScottyMacEsq
Doctoral Degree
17,940 satisfied customers
I got an email from amazon stating that I have ordered
I got an email from amazon stating that I have ordered enough items to qualify for a free item of my choice. I clicked on one of the items (Testosterone booster) without the intent of buying it. I jus… read more
Law Educator, Esq.
Law Educator, Esq.
Attorney
Doctoral Degree
126,751 satisfied customers
I'm diabetic and need food often to control my glucose. I
I'm diabetic and need food often to control my glucose. I waited from 11:00AM to 5:45PM at the car dealer to finally sign a contract to buy a new car. At that time I was ready to sign my own death cer… read more
lucy7368
lucy7368
Juris Doctor
763 satisfied customers
L am not sure if this question is right . l ordered
Hi. l am not sure if this question is right for you. l ordered brand new iphone on Amazon three times. The third party seller keeps sending me the phone that has been used for 2-3 years. now l just re… read more
Law Educator, Esq.
Law Educator, Esq.
Attorney
Doctoral Degree
126,751 satisfied customers
I purchased a 60" TV from amazon for which I paid 80% from
I purchased a 60" TV from amazon for which I paid 80% from my funds and 20% with their own rewards program. At purchase time I was offered a scheduled delivery which included specific time range for t… read more
Alex Esquire
Alex Esquire
Managing Attorney
Doctoral Degree
153 satisfied customers
Hi, my Name is ***** ***** I have a question about filing Bankruptcy
Hi, my Name is ***** ***** I have a question about filing Bankruptcy . I'm still married but living for more then 4 years separate . after so many years he decided finally to file BK because we have s… read more
Roger
Roger
Litigation Attorney
Doctoral Degree
26,939 satisfied customers
I signed a contract in tampa fl to join a club called events
I signed a contract in tampa fl to join a club called events and adventures, the sales picht was combine buying power for trips and activities. That was a lie as I went and ask older member. In fact t… read more
Ellen
Ellen
Lawyer, Consultant
Doctoral Degree
8,238 satisfied customers
I joined a known gym and was not provided a copy of the contract
I joined a known gym and was not provided a copy of the contract when signed. I requested a copy and informed them this MMA was not right for me and told them I wanted to resign after two classes. The… read more
Barrister
Barrister
Attorney/Landlord/Realtor
Doctoral Degree
38,248 satisfied customers
Can a business continue to charge me for a service I cant
Can a business continue to charge me for a service I can't access -- for example, can a health club continue to charge me for personal training when I can't actually go into a club because I'm no long… read more
Law Pro
Law Pro
Doctoral Degree
19,000 satisfied customers
I thought I signed a contract for a gym membership. I lost
I thought I signed a contract for a gym membership. I lost my job and called the financial services company to put it on hold for a few months. They informed me that was not an option. I said I was mo… read more
David L
David L
Doctoral Degree
1,604 satisfied customers
Hello, So I transfered my gym membership from one location
Hello, So I transfered my gym membership from one location to another, signed a form authorizing the new account for the new city and canceling the account for the old city. The auto-renew for the can… read more
Law Educator, Esq.
Law Educator, Esq.
Attorney
Doctoral Degree
126,751 satisfied customers
My wife and I bought a direct buy membership for 4990 last
My wife and I bought a direct buy membership for 4990 last Friday, today is Monday....can we cancel? We have not done any transactions through them and are not even scheduled for the orientation meeti… read more
Michael J, Esq.
Michael J, Esq.
Solo Practicioner
Doctoral Degree
3 satisfied customers
I live in Mississippi. I signed up with Area Circulation for
I live in Mississippi. I signed up with Area Circulation for a magazine membership. I have tried to cancel on several occasions. They won't let me cancel my membership so i quit paying. Now, I'm more … read more
porterlegal
porterlegal
Retired Attorney
Juris Doctor
36 satisfied customers

DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

Show MoreShow Less

Ask Your Question

x