Legal

Ask a lawyer and get answers to your legal questions

Ask a Lawyer,
Get an Answer ASAP!

This answer was rated:

A former customer wrote a bad review on-line about me and it…

A former customer wrote...

A former customer wrote a bad review on-line about me and it has tarnished my reputation with my clients and would like to pursue a libel case

Lawyer's Assistant: What state is this in? It matters because laws vary by location.

Florida

Lawyer's Assistant: What steps have been taken so far?

Disputing the review with Google

Lawyer's Assistant: Anything else you want the lawyer to know before I connect you?

That would be it

Show More
Show Less
Ask Your Own Legal Question
Answered in 7 minutes by:
3/24/2018
legalgems
legalgems, Lawyer
Category: Legal
Satisfied Customers: 13,628
Experience: Just Answer consultant at Self employed
Verified

Hello! I will be reviewing your question and posting a response momentarily; if you have any follow up questions please respond here. Thanks!

Ask Your Own Legal Question

I am sorry to hear this; there have been successful instances of companies suing customers for defamatory reviews.

Slander and Libel are forms of defamation (slander is oral, libel is written).
Basically a defendant can be liable for defamation if the defendant
1. publishes a statement
2. to a third party
3. that puts plaintiff in a false light
and
4. plaintiff suffers harm as a result of the false statement.
There is defamation per se-meaning that malice and damages generally need not be proven, as the statement is so hurtful/derogatory they are assumed to be damaging.
These involve statements that address:
1. chastity (so sexual misconduct)
2. criminal misconduct
3. indiciating a person had a loathsome or contagious disease
or
4. conduct that is inconsistent with one's profession or business.

The courts do allow for opinions to be expressed in most circumstances but it must clearly be an opinion as opposed to a fact/statement.

The court can issue an injunction that the review is to be removed, along with damages, which may include punitive damages if the court determines the defendant acted with malice.

Ask Your Own Legal Question
Customer reply replied 3 months ago
Mine would fall under #4 I'm in sales and it's damaging my ability to secure new clients could I hire an attorney to send a letter to the poster to remove the review or I will persure further action.....

Yes, it is possible to first send a retraction request via a cease and desist letter and if that does not work then filing suit;

The state bar has a legal referral service- please see:

https://www.floridabar.org/public/lrs/

Further questions please post here otherwise kindly rate 5 stars if you feel I have earned it!

legalgems
legalgems, Lawyer
Category: Legal
Satisfied Customers: 13,628
Experience: Just Answer consultant at Self employed
Verified
legalgems and 87 other Legal Specialists are ready to help you
Ask your own question now
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a lawyerLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask legalgems Your Own Question
legalgems
legalgems
legalgems, Lawyer
Category: Legal
Satisfied Customers: 13,628
13,628 Satisfied Customers
Experience: Just Answer consultant at Self employed

legalgems is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Mr. Kaplun clearly had an exceptional understanding of the issue and was able to explain it concisely. I would recommend JustAnswer to anyone. Great service that lives up to its promises!

Gary B.Edmond, OK

My Expert was fast and seemed to have the answer to my taser question at the tips of her fingers. Communication was excellent. I left feeling confident in her answer.

EricRedwood City, CA

I am very pleased with JustAnswer as a place to go for divorce or criminal law knowledge and insight.

MichaelWichita, KS

PaulMJD helped me with questions I had regarding an urgent legal matter. His answers were excellent.

Three H.Houston, TX

Anne was extremely helpful. Her information put me in the right direction for action that kept me legal, possible saving me a ton of money in the future. Thank you again, Anne!!

ElaineAtlanta, GA

It worked great. I had the facts and I presented them to my ex-landlord and she folded and returned my deposit. The 50 bucks I spent with you solved my problem.

TonyApopka, FL

Not only did he answer my Michigan divorce question but was also able to help me out with it, too. I have since won my legal case on this matter and thank you so much for it.

LeeMichigan

< Previous | Next >

Meet the Experts:

Ely

Ely

Counselor at Law

24,657 satisfied customers

Private practice with focus on family, criminal, PI, consumer protection, and business consultation.

INFOLAWYER

INFOLAWYER

Attorney

22,408 satisfied customers

Licensed attorney helping individuals and businesses

JPEsq

JPEsq

Attorney

2,132 satisfied customers

Experience as general attorney, in house counsel, SSDI, Family Law attorney, and law professor

Law Educator, Esq.

Law Educator, Esq.

Attorney

44,066 satisfied customers

JA Mentor -Attorney Labor/employment, corporate, sports law, admiralty/maritime and civil rights law

Ellen

Ellen

Lawyer, Consultant

8,238 satisfied customers

25 years of experience helping people like you.

Guillermo Senmartin

Guillermo Senmartin

Lawyer

300 satisfied customers

Principal Attorney at Guillermo J. Senmartin, P.A.

Dimitry K., Esq.

Dimitry K., Esq.

Attorney

17,183 satisfied customers

Multiple jurisdictions, specialize in business/contract disputes, estate creation and administration.

< Previous | Next >

Related Legal Questions
I own a small business in Georgia. Can someone post a very
Hello, I own a small business in Georgia. Can someone post a very negative review on google without actually doing business or commerce with the business they reviewed poorly? … read more
Olivia Kent
Olivia Kent
Managing Partner
Doctoral Degree
3,964 satisfied customers
I just moved to Florida from Delaware and my job title is
I just moved to Florida from Delaware and my job title is Sr. Caregiver for seniors with Alzheimer's disease. I usually get jobs thru Care.com but since moving and my last job in Delaware the lady I w… read more
LegalKnowledge
LegalKnowledge
Juris Doctor
30,553 satisfied customers
I was in the process of selling a horse, when things fell through.
I was in the process of selling a horse, when things fell through. Afterwards, there was a miscommunication on how the deposit would be returned, though everything was resolved. Before this horse went… read more
Andrea, Esq.
Andrea, Esq.
Attorney
Post-Doctoral Degree
10,512 satisfied customers
I was accused of "keying" someone cars. I did not. what can
I was accused of '"keying"' someone cars. I did not. what can I do to stop this person from tarnishing my good name in this community?… read more
TaxAttorneytoHelp
TaxAttorneytoHelp
Owner
Doctoral Degree
2,542 satisfied customers
I have been falsely accused of wrong doing during a massage
I have been falsely accused of wrong doing during a massage which led to my loss of a 42k plus a year job all because of being accused of not being draped properly. I was alone with a female client in… read more
INFOLAWYER
INFOLAWYER
Attorney
Doctoral Degree
22,408 satisfied customers
I have a former client who wrote a negative review of my business
I have a former client who wrote a negative review of my business on line because she was angry because I excluded her child, who had ringworm, from daycare. She turned it into a personal attack and b… read more
TaxAttorneytoHelp
TaxAttorneytoHelp
Owner
Doctoral Degree
2,542 satisfied customers
One of our former employees who just quit appealed her denial
One of our former employees who just quit appealed her denial for unemployment. She them decided to get former employees (and a fired client) to write letters with bad things about us and our company … read more
TaxAttorneytoHelp
TaxAttorneytoHelp
Owner
Doctoral Degree
2,542 satisfied customers
Hello we are a merchant in Florida, our company provides services.
Hello we are a merchant in Florida, our company provides services. Recently one of our customers placed a non merited chargeback. At the time of the chargeback we where helping the customer and provid… read more
Georgetown Lawyer
Georgetown Lawyer
Principal Attorney
Post-Doctoral Degree
11,193 satisfied customers
I have a disgruntled customer that wrote a negative review
I have a disgruntled customer that wrote a negative review on Google Maps. He has made 2 false statements and I am attempting to report a policy violation to Google. This is their policy..."We strive … read more
Roger
Roger
Litigation Attorney
Doctoral Degree
26,935 satisfied customers
I would like to know if this is an example of libel and should
I would like to know if this is an example of libel and should I sue. The incident is being handled by the authorities, there was no reason to contact my wife as she wasn't involved with this, especia… read more
Brandon M.
Brandon M.
Attorney at Law
Juris Doctorate
12,463 satisfied customers
We are a small family-run LLC doing design/web work which reaches
We are a small family-run LLC doing design/web work which reaches globally and nationally. My wife and I do the designs ourselves typically and hire contractors on tech needs. We deal mostly with star… read more
FLACORPLAWYER
FLACORPLAWYER
Doctoral Degree
1,750 satisfied customers
I recently recieved a letter from my former employers attorney
I recently recieved a letter from my former employers attorney stating I would be sued for Libel if I didn't remove postings from the web... Please review my postings and let me know if you think they… read more
PlotinusLaw
PlotinusLaw
Attorney at Law
Juris Doctor
731 satisfied customers
We have a former employee who is posting liablous reviews
We have a former employee who is posting liablous "reviews' on tripadvisor concerning bad service, bad food, crackhead owners, homosexuality... and basically trashing our eatablishment. Do we have any… read more
TaxAttorneytoHelp
TaxAttorneytoHelp
Owner
Doctoral Degree
2,542 satisfied customers
What would constitute a proscutable libel case Would an untrue
What would constitute a proscutable libel case? Would an untrue email that is submitted to the employer resulting in tarnishing the reputation of the employee considered a credible case?… read more
JBaxLaw
JBaxLaw
Attorney
Doctoral Degree
8,080 satisfied customers
I am a business owner in Broward county, Florida and one of
I am a business owner in Broward county, Florida and one of my previous customers has wrote a very scathing review on AT&T/City search website. The review is completely false and very damaging. I have… read more
D. WINOGO ESQ.
D. WINOGO ESQ.
Hearing Officer/Attorney
Doctoral Degree
100 satisfied customers
I am a director on an HOA and another HOA director sent an
I am a director on an HOA and another HOA director sent an e-mail to the community stating I was removed from office for insubordination. In a subsequent e-mail, he stated I was threatening and bullyi… read more
Jim Reilly
Jim Reilly
Private Practice Attorney
Juris Doctor
1,759 satisfied customers
in 2003, I was a partner in a automobile business in Illinois.
in 2003, I was a partner in a automobile business in Illinois. in October of 2003 my mother died, and 18 days later my father dies. I needed to close my business and attend to family matters. I notifi… read more
LADYLAWYER
LADYLAWYER
Owner of my own law firm
Juris Doctor
6,438 satisfied customers
My name, address, email address, cell phone number on listed
My name, address, email address, cell phone number on listed on a fraud registry that shows up on google search. I know the company that did that & it is not true what they alleging (credit card fraud… read more
INFOLAWYER
INFOLAWYER
Attorney
Doctoral Degree
22,408 satisfied customers

DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

Show MoreShow Less

Ask Your Question

x