Legal

Ask a lawyer and get answers to your legal questions

Ask a Lawyer,
Get an Answer ASAP!

This answer was rated:

Is Premium Techie Support Service legitimate or a scam?

Is Premium Techie Support...

Is Premium Techie Support Service legitimate or a scam?

Lawyer's Assistant: What state is this in? It matters because laws vary by location.

Billing seems to be London. Service from India.

Lawyer's Assistant: What steps have been taken so far?

I signed up for it, but relatives have said it is a scam.

Show More
Show Less
Ask Your Own Legal Question
Answered in 5 minutes by:
3/22/2018
Zoey, JD
Zoey, JD, Attorney
Category: Legal
Satisfied Customers: 31,866
Experience: Active member of the NYS bar since 1989
Verified

Hi,

I'm Zoey.

I've reviewed your post. Please be patient as I may need to research for you, and it also takes time to compose and type a reply.

Ask Your Own Legal Question

Since scammers frequently use the names of legitimate companies, you have to look at what they do, every bit as much as what they call themselves. But if they are billing from the UK, providing service from India, and reaching out to the US, that's a red flag. Professional scammers do not prey on people in their own country.

There is a company in Watford, England called Premium TEchie Support Service registered with Companies House, the UK government agency that keeps the annual tax records for all UK businesses. But the company is very new -- only 5 months old. Scammers will register a bogus business to look legitimate and then fail to pay their fees and file their taxes. At that point, they'd be stricken from the government's register. So while it's a good sign that this company is registered in the UK, it hasn't been around long enough for this to be meaningful.

So here's what the computer tech scam sounds like. And if you recognize it, then your family members are right and you should NOT deal with this company:

The scam begins one of two ways. You receive unsolicited contact from a computer tech company via a phone call. He tells you that your computer has been hacked and he claims to be working with Microsoft, Apple or some other nationally-know IT company. Or, you see a pop-up on your computer screen warning you of malware in your computer and telling you to contact Microsoft or Apple or Macafee or what have you at a number that isn't theirs at all, as it turns out. They just use the name to get you to trust them so that you will grant them remote access to your computer.

If you google "computer tech scam" you'll see lots of fraud reports on tech companies who do this sort of thing. And the Federal Trade Commission has been working hard to find and stop these tech scammers.

What these computer tech fraudsters do is take a perfectly healthy computer and charge you a hefty fee to install software that actually creates new problems for you. The scam is all about getting you to give them more and more money for problems that they are creating with their remote access.

Or, it could be even worse than that:

if you also let them into your computer, they also can hack your computer and commit identity theft. They can plant malware that logs your keystrokes and gets your passwords and they can break into your financial accounts.

I know this may sound familiar to you. Therefore, if you installed their software or gave them remote access, then your computer's security is at risk and so are all of your accounts in your computer. If that's your situation, you need to take precautions against identity theft by having a verified professional tech -- someone you actually know in the community, such as a tech person in your local computer shop -- debug it. Then you need to change all of your pin numbers and passwords.

Do this immediately and your computer and accounts should be secure.

If you paid them by credit card, call your card carrier and then dispute the charge. Then cancel the card and open up a new one.

If you have not used them or given them remote access DON'T. Stick to a company that has been around and has a known reputation for quality service in the industry. And don't contract with anyone who contacts you out of the blue and claims your computer is infected. It's not. BUt it will be if you let the caller into it.

Zoey, JD
Zoey, JD, Attorney
Category: Legal
Satisfied Customers: 31,866
Experience: Active member of the NYS bar since 1989
Verified
Zoey, JD and 87 other Legal Specialists are ready to help you
Ask your own question now
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a lawyerLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Zoey, JD Your Own Question
Zoey, JD
Zoey, JD
Zoey, JD, Attorney
Category: Legal
Satisfied Customers: 31,866
31,866 Satisfied Customers
Experience: Active member of the NYS bar since 1989

Zoey, JD is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Mr. Kaplun clearly had an exceptional understanding of the issue and was able to explain it concisely. I would recommend JustAnswer to anyone. Great service that lives up to its promises!

Gary B.Edmond, OK

My Expert was fast and seemed to have the answer to my taser question at the tips of her fingers. Communication was excellent. I left feeling confident in her answer.

EricRedwood City, CA

I am very pleased with JustAnswer as a place to go for divorce or criminal law knowledge and insight.

MichaelWichita, KS

PaulMJD helped me with questions I had regarding an urgent legal matter. His answers were excellent.

Three H.Houston, TX

Anne was extremely helpful. Her information put me in the right direction for action that kept me legal, possible saving me a ton of money in the future. Thank you again, Anne!!

ElaineAtlanta, GA

It worked great. I had the facts and I presented them to my ex-landlord and she folded and returned my deposit. The 50 bucks I spent with you solved my problem.

TonyApopka, FL

Not only did he answer my Michigan divorce question but was also able to help me out with it, too. I have since won my legal case on this matter and thank you so much for it.

LeeMichigan

< Previous | Next >

Meet the Experts:

Ely

Ely

Counselor at Law

24,658 satisfied customers

Private practice with focus on family, criminal, PI, consumer protection, and business consultation.

INFOLAWYER

INFOLAWYER

Attorney

22,843 satisfied customers

Licensed attorney helping individuals and businesses

JPEsq

JPEsq

Attorney

2,132 satisfied customers

Experience as general attorney, in house counsel, SSDI, Family Law attorney, and law professor

Law Educator, Esq.

Law Educator, Esq.

Attorney

44,266 satisfied customers

JA Mentor -Attorney Labor/employment, corporate, sports law, admiralty/maritime and civil rights law

Ellen

Ellen

Lawyer, Consultant

8,238 satisfied customers

25 years of experience helping people like you.

Guillermo Senmartin

Guillermo Senmartin

Lawyer

301 satisfied customers

Principal Attorney at Guillermo J. Senmartin, P.A.

Dimitry K., Esq.

Dimitry K., Esq.

Attorney

17,183 satisfied customers

Multiple jurisdictions, specialize in business/contract disputes, estate creation and administration.

< Previous | Next >

Related Legal Questions
MMy name is Ron Offner. A few years back, I bought my wife,
MMy name is***** few years back, I bought my wife carol, a time share alone with her friend, who went on vacation with us. We each own 50%. We are geting older now & do not use it as much. We have rec… read more
Zoey, JD
Zoey, JD
Attorney
Doctoral Degree
31,866 satisfied customers
I am sure if I am being scammed or not. I was contacted by
I am sure if I am being scammed or not. I was contacted by an attorney by the name of Graham Fiskin who is located in London. I am supposed to inherit 10 million london dollars. The name of the bank i… read more
TaxAttorneytoHelp
TaxAttorneytoHelp
Owner
Doctoral Degree
2,542 satisfied customers
I have had the same contact with a Senegal Africa refugee
I have had the same contact with a Senegal Africa refugee about poa to transfer funds from a London bank. Ihave contacted the bank and the account is valid. I have also been in contact eith a Senegal … read more
LawGuy
LawGuy
Juris Doctor
123 satisfied customers
Received cal from Microsoft Coputer repair scammers. After
Received cal from Microsoft Coputer repair scammers. After trading insults, caller said he was recording call and would file lawsuit. I live in Delaware where a recorded call is illegal if for tortiou… read more
CalAttorney2
CalAttorney2
Attorney
Doctoral Degree
8,845 satisfied customers
Are their any legitimate banks in London that charge a COT
Are their any legitimate banks in London that charge a COT charge? Or is it only used in fraud?… read more
Zoey, JD
Zoey, JD
Attorney
Doctoral Degree
31,866 satisfied customers
Is Online Pc Care connected to fundsexpress as they have taken
Is Online Pc Care connected to fundsexpress as they have taken $1500.00 out of my checking account and I do not know how they got into my accounts. I gave permission to use one account but they got in… read more
Zoey, JD
Zoey, JD
Attorney
Doctoral Degree
31,866 satisfied customers
Can you help me to find out if the company with the adress
Can you help me to find out if the company with the adress exist.. Fexpress intl. Phoenix office:1385 west Washington street phoenix,AZ###-##-####USA Phone number: +1***-***-****, +***-***-**** Fax: +… read more
Barrister
Barrister
Attorney/Landlord/Realtor
Doctoral Degree
38,266 satisfied customers
CAN A HOTEL IN DUBAI HOLD A PASSPORT UNTIL THE BILL IS PAID
CAN A HOTEL IN DUBAI HOLD A PASSPORT UNTIL THE BILL IS PAID _A FRIEND HAS BEEN THERE SINCE THANKSGIVING AND SAYS HE CANNOT CASH A CHECK HE RECEIVED AS PAYMENT ON A CONTRACT RECEIVED FROM THE UNITED AR… read more
lwpat
lwpat
Doctoral Degree
256 satisfied customers
Ive received an e-mail from Blackberry Marketing centre, 67
Ive received an e-mail from Blackberry Marketing centre,XXXXX Westminster, London United Kingdom W1D6. Tel no:+447031744598. This is to confirm ref number:BBWINXPWI SA79822 AS ONE OF THE GUARANTEED LU… read more
cfortunato
cfortunato
J.D.
7,967 satisfied customers
In conjunction with Citibank Chicago United States (Chatham)
In conjunction with Citibank Chicago United States (Chatham) there is a Citybank London involved that also goes by the name of Reliance Bank LTD. with the address: Faith House 23-24 Lovat Ln., City of… read more
FraudExaminerNate
FraudExaminerNate
Managing Member
Juris Doctor
286 satisfied customers
Is American Sweepstakes Agency a part of your protection agency
Is American Sweepstakes Agency a part of your protection agency? Today I was called by a XXXXX XXXXX supposedly of that agency saying I had won $385,000. He wanted me to send by Western Union $500. as… read more
ScottyMacEsq
ScottyMacEsq
Doctoral Degree
17,942 satisfied customers
I signed up for PacPromos (a company providing sales and marketing
I signed up for PacPromos (a company providing sales and marketing promotions for salons in Southern California, Arizona and Nevada.) and ended up having to pay the monthly $20 for 5 months because of… read more
Dimitry K., Esq.
Dimitry K., Esq.
Attorney
Doctoral Degree
17,183 satisfied customers
letters received telling of winning $100,000 from london where
letters received telling of winning $100,000 from london where you have to send them the taxes first before you are given the money… read more
Marsha411JD
Marsha411JD
Doctoral Degree
20,653 satisfied customers
Good morning... I have an issue with a scam operation that
Good morning... I have an issue with a scam operation that is allowed to operate with little or no oversite. Here's the facts and the timeline. In Chino Hills, CA a friend of mine opend a Day Spa and … read more
Justice For All
Justice For All
Attorney at Law
Doctoral Degree
1,346 satisfied customers
Hi. i opened an account with bridge trust bank london(www.bridge.trustbkplc.com)
Hi. i opened an account with bridge trust bank london(www.bridge.trustbkplc.com) I was told its free of charge. But i have to pay GBP2100 to a barrister who acts as my lawyer to get my pin number so t… read more
Zoey, JD
Zoey, JD
Attorney
Doctoral Degree
31,866 satisfied customers
I have been contacted by a London company regarding a family
I have been contacted by a London company regarding a family death There is money involved How do I find out if this company is legitimate?… read more
ScottyMacEsq
ScottyMacEsq
Doctoral Degree
17,942 satisfied customers
MY FRIEND APPAR. DIED IN THE UK, LONDON AND LET A WILL NAME
MY FRIEND APPAR. DIED IN THE UK, LONDON AND LET A WILL NAME ME. THE LAWYER HANDLING THE CASE IS ASKING ME FOR 1200 AFRAID THIS IS A SCAM. PLEASE HELP… read more
Legalwriter
Legalwriter
Attorney
Juris Doctor
201 satisfied customers
I stand to inherit a large sum of money from a family ...
I stand to inherit a large sum of money from a family member in London. The London Bank HSBC is wanting to charge me money up front before I can claim it. Is this correct?… read more
Guru_Guy
Guru_Guy
Doctoral Degree
1,634 satisfied customers

DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

Show MoreShow Less

Ask Your Question

x