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I been paying a company for years a certain price....

Customer Question
I been paying a...

I been paying a company for years a certain price.... recently my bill has went up over a hundred dollars... I’ve called... talked to them... they have amended about the extra charges ... I asked who approved them .... no response!!! Alll i got was we will fix it ... now I’m playing even more

Lawyer's Assistant: What state are you in? And is a local attorney or other consumer protection advocate helping with this?

Delaware I haven’t talked to any other legal company

Lawyer's Assistant: What steps have you taken so far?

Just talking to the company asking them about my bill ... for awhile over a year now.., I want to know how to handle this???

Lawyer's Assistant: Anything else you want the lawyer to know before I connect you?

I guess is that defore this, when I first got with company.. the adults could not access certain things...? But later a two year old could have free Reagan.... went ask how was that possible... got no answer asked them to stop that... never did when the two year left my bill became even higher

Submitted: 4 months ago.Category: Legal
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Customer reply replied 4 months ago
I signed up for 5 dollars..now it’s costing much more...why???
Answered in 1 hour by:
3/16/2018
Lawyer: Law Educator, Esq., Attorney replied 4 months ago
Law Educator, Esq.
Category: Legal
Satisfied Customers: 125,893
Experience: JA Mentor -Attorney Labor/employment, corporate, sports law, admiralty/maritime and civil rights law
Verified

Thank you for your question. I look forward to working with you to provide you the information you are seeking for educational purposes only.

Before we proceed with answering you, if you have any issues with site payments, please contact customer service at***@******.*** and straighten them out, because the experts are not site employees and we have no clue what the site charges customers.

Also, if you choose to continue, did you have a contract with the company and what did the contract say about increasing charges?

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The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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