Hi, the plumbers who...
Hi, the plumbers who worked on our water heater came out 3 weeks later to see why it was leaking. They then told us the entire heater had to be replaced, gave us an estimate of $2300, promised to email invoice with details and return the next day. No show the next day, when
Lawyer's Assistant: What state are you in? It matters because laws vary by location.
Plumbers who worked on our water heater returned 3 weeks later because it leaked. Said it had to be completely replaced, gave $2300 estimate, promised to email quote with details & return the next day to fix. No show next morning as promised, I callled and got office staff who was ignorant of details. I briefed her and asked for quote to be emailed with heater model tech pdf. She sent incorrect one, I called her back, she couldn’t answer question so passed me on to current owners father (who had started business) . After talking he said they would send quote, it came in at $500 over the previous days estimate. I emailed back questioning the increase, he called back belligerent that a customer would question their pricing, said that is what he wanted to charge & wanted a check for $2800 before they would begin work. I reminded him that his website & his workers confirmed that credit card payment was acceptable. He got mad, said it was his business & he could do whatever he wanted and did not wantdo the job anymore
Lawyer's Assistant: What steps have you taken so far?
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Plumbers who had worked on our water heater came out 3 weeks later to diagnose a leak. Said entire heater had to be replaced, called their business office, got quote of $2300, checked heater availability, said cost of this visit would be rolled into next days replacement visit, promised quote from office would be emailed & left.
Lawyer's Assistant: Emailing***@******.*** is the best way to reach customer service.
Next morning no show, called their office was met with staff ignorant of entire situation. After asking to speak with someone who could answer our questions, was transferred to current owners father since owners were “away”. Spoke with him, received an invoice which included the previous days visit but was $500 more than the previous days quote. I emailed back questioning this increase, same gentleman called back, said that is what he was going to charge and demanded a check before work started. I reminded him that both his website & workers had confirmed credit cards were fine, he got belligerent and said it was his business & he could do whatever he wanted. I said that wasn’t fair, he reappeared it was his business and that he no longer wanted to do the job and hung up. Later they started mailing bill for the 1st visit and calling my phone to pay on a monthly basis. Since they left us in the lurch, breached their agreement to install the new heater and not proceed, we didn’t pay that bill. Now they have taken it to small claims court for about $139. While the sum may seem small, the principle of the matter and how poorly we were treated is a big deal to us. Please advise how to proceed.