Legal

Ask a lawyer and get answers to your legal questions

Ask a Lawyer,
Get an Answer ASAP!

This answer was rated:

I got this letter from a client who is basically tying to…

I got this letter from...
I got this letter from a client who is basically tying to extort a free jacket. I need help on how to respond. He also tried to dispute it with CC company thus conducting chargeback fraud and was denied. What are my options?
Show More
Show Less
Ask Your Own Legal Question
Answered in 4 minutes by:
3/12/2018
Attorney Wendy
Category: Legal
Satisfied Customers: 496
Experience: Member at Keefer & Keefer LLC
Verified

Hello. My name is ***** ***** I am an attorney. I am reviewing the letter and preparing a response and should have that to you shortly.

Ask Your Own Legal Question
Customer reply replied 1 month ago
Thank you Wendy

If you are comfortable that the jacket delivered is as promised, I would propose a response letter that says something like the following: "I appreciate your contacting me about the blazer you ordered and received last April. A review of our files indicates that the jacket was made to your specifications and as advertised. Customer satisfaction is our top goal. And, if there is a failing on our end, we will make it right. A simple change of mind, however, as to whether this is the type of jacket or blazer you wanted cannot justify a full refund. In an attempt to resolve this issue, I would like to offer you a 25% discount on another style product." The key here is for you to evaluate all the circumstances - Did this customer contact you prior to this letter? What discussions were had or attempts made to address any concerns? If these jackets are made to order, which is sounds as if they are, you may want to set that reminder out in the letter stating that since the jacket was made to order it cannot be returned and resold to another customer. Thus, returns are only available when the jacket was not made to the specifications (measurements) ordered. I inserted the 25% discount as a suggestion, but you may decide you do not wish to make that offer if you do not want to continue a relationship with this individual. It may be worth offering a 25% refund on the jacket. Certainly, based on what you've told me, it doesn't appear a refund is due unless you did make a representation that it could be returned, "if you don't like the silhouette." So, it may be worth also going through any communications you had with this customer to make sure guarantees like that were not made. If the dispute with the credit card company was denied, that is as good sign as to whether the reasons are legitimate, but you also want to consider steps to avoid any legal action, which even if you are successful will take time and money.

Let me know if you have further questions or need any more help by replying to this email. If I answered your question and provided excellent service, I would greatly appreciate your 5 star rating at this time.

Please note: This information is for educational purposes only and is not legal advice. No course of action is being proposed to be undertaken by me and no attorney-client relationship or privilege has been formed as a result of this conversation.

Ask Your Own Legal Question
Customer reply replied 1 month ago
I don’t wish to do business with this client as he is looking to get a new jacket made for him for free since he changed his mind about the original fabric he picked. I know that he will try to sue me in small claims court if I don’t abide by his wishes. Just so I am clear, this is considered extortion or blackmail correct?
Customer reply replied 1 month ago
we will remake jackets only if a mistake was made in the fit but in this case it wasn’t. He asked us to make some alterations, we did and then he refused to pick it up and put the claim in that since the jacket is with me, the order is canceled and he should get a full refund.

Extortion and blackmail or very technical criminal terms. I do believe he is trying to get something for nothing and using the threat of a lawsuit to try to coerce you. If you do believe he will sue, I would still consider a small refund of a portion of the price that, if he accepts, will prevent him from suing (you would want his written agreement that he is accepting that amount to settle all issues between the two of you) and make it more difficult for him to take other actions that could negatively impact your business (e.g., bad reviews, complaints to various local governments, etc.). Sometimes taking a small amount to make someone essentially go away so you can get back to your work without having to worry what's coming next, is a valuable choice. It is very rare that any prosecutor would charge blackmail or extortion for this type of action because things like the quality and fit of the jacket can be subjective. I would send him the jacket and consider the partial refund or just send him the jacket and leave the refund out of your response. You do need to send him the jacket if you are not going to issue a refund, even if he says he does not want it. I would consider sending it with your response stating it is included since, as he is aware, it was made to order, was made according to his selections and size, that alterations were made as requested and that it is now his jacket.

Ask Your Own Legal Question
Customer reply replied 1 month ago
okay. Thank you very much!

You are very welcome and I am sorry that you are having to deal with someone's attempt to take advantage. Best of luck getting this resolved quickly.

Attorney Wendy
Category: Legal
Satisfied Customers: 496
Experience: Member at Keefer & Keefer LLC
Verified
Attorney Wendy and 87 other Legal Specialists are ready to help you
Ask your own question now
Customer reply replied 1 month ago
Thank you.

You are welcome - have a great Monday!

Ask Your Own Legal Question
Customer reply replied 23 days ago
Hello Wendy, you helped me with this case in the beginning. I have a new question regarding this now. I have sent the jacket to the client and without opening, he just had FedEx return the jacket to me. What should I do now? I think he trying to come up with another fraudulent dispute.
Customer reply replied 23 days ago
Thank you for any advice you can give.

As it is a custom-made jacket, I would consider just holding on to it and then maybe sending a letter or message stating that the jacket he ordered was made correctly and shipped to him via FedEx on [insert date] [include tracking #] but was returned by him. That as the jacket was made to specifications and adjusted (as I recall) per the customer's request and fully satisfied his order, as he knew at the time of ordering, the jacket is not returnable as it is not something that can be sold to another customer. Let him know that the jacket remains ready for him to claim and will be held for him and shipped to him when he instructs you to do so. You just want documentation that you tried to deliver it and that he wrongfully refused delivery. He may still claim you made other promises (as I recall about how it looked and hung when on); if you have any written policy about returns on a website or on any correspondence related to his order you might want to include a copy of that language.

Ask Your Own Legal Question
Customer reply replied 23 days ago
Thank you Wendy!

You are welcome; unfortunately, some people are just never happy. Hopefully he will drop this.

Ask Your Own Legal Question
Was this answer helpful?
Ask Attorney Wendy Your Own Question
Attorney Wendy
Attorney Wendy
Attorney Wendy, Lawyer
Category: Legal
Satisfied Customers: 496
496 Satisfied Customers
Experience: Member at Keefer & Keefer LLC

Attorney Wendy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Mr. Kaplun clearly had an exceptional understanding of the issue and was able to explain it concisely. I would recommend JustAnswer to anyone. Great service that lives up to its promises!

Gary B.Edmond, OK

My Expert was fast and seemed to have the answer to my taser question at the tips of her fingers. Communication was excellent. I left feeling confident in her answer.

EricRedwood City, CA

I am very pleased with JustAnswer as a place to go for divorce or criminal law knowledge and insight.

MichaelWichita, KS

PaulMJD helped me with questions I had regarding an urgent legal matter. His answers were excellent.

Three H.Houston, TX

Anne was extremely helpful. Her information put me in the right direction for action that kept me legal, possible saving me a ton of money in the future. Thank you again, Anne!!

ElaineAtlanta, GA

It worked great. I had the facts and I presented them to my ex-landlord and she folded and returned my deposit. The 50 bucks I spent with you solved my problem.

TonyApopka, FL

Not only did he answer my Michigan divorce question but was also able to help me out with it, too. I have since won my legal case on this matter and thank you so much for it.

LeeMichigan

< Previous | Next >

Meet the Experts:

Tina

Tina

Lawyer

8,775 satisfied customers

JD, BBA Over 25 years legal and business experience.

Ely

Ely

Counselor at Law

24,353 satisfied customers

Private practice with focus on family, criminal, PI, consumer protection, and business consultation.

INFOLAWYER

INFOLAWYER

Attorney

20,727 satisfied customers

Licensed attorney helping individuals and businesses

JPEsq

JPEsq

Attorney

2,132 satisfied customers

Experience as general attorney, in house counsel, SSDI, Family Law attorney, and law professor

Law Educator, Esq.

Law Educator, Esq.

Attorney

42,358 satisfied customers

JA Mentor -Attorney Labor/employment, corporate, sports law, admiralty/maritime and civil rights law

Ellen

Ellen

Lawyer, Consultant

8,238 satisfied customers

25 years of experience helping people like you.

Guillermo J. Senmartin, Esq.

Guillermo J. Senmartin, Esq.

Attorney

292 satisfied customers

7+ years of experience handling various legal matters.

< Previous | Next >

Related Legal Questions
This is regarding a Small Claims filing in Los Angeles. I
This is regarding a Small Claims filing in Los Angeles. I have two questions. We received a letter in the mail regarding a postponement of a court date, however our company has not been served. What s… read more
Roy Hadavi
Roy Hadavi
Attorney
Juris Doctorate
1,149 satisfied customers
What forms are needed to defend yourself in small claims
What forms are needed to defend yourself in small claims court and counter sue in small claims court? … read more
LegalGems
LegalGems
Juris Doctorate
11,587 satisfied customers
Would the case number on the plaintiff small claim (that's
Would the case number ***** the plaintiff small claim (that's me now) form SC - 413 be the same case number ***** the original case number ***** by the plaintiff who sued me outside of small claims?… read more
LegalGems
LegalGems
Juris Doctorate
11,587 satisfied customers
Can a small claims case that was dismissed with predjudice
Can a small claims case that was dismissed with predjudice be vacated? … read more
INFOLAWYER
INFOLAWYER
Attorney
Doctoral Degree
20,727 satisfied customers
Can an illegal alien sue me in small claims court for
Can an illegal alien sue me in small claims court for emergency room bills after my dog scratched her arm? … read more
Attyadvisor
Attyadvisor
Doctoral Degree
7,687 satisfied customers
Question in 2015 a small claims claims case was brought
Question in 2015 a small claims claims case was brought against me.On September 2014 … read more
Allen M., Esq.
Allen M., Esq.
JAG officer and former adjunct prof.
Juris Doctor, Cum Laude
20,089 satisfied customers
I was served with a small claims complaint for 1400.
I was served with a small claims complaint for 1400. Claiming services were rendered. I did not sign a contract for services and they were only partially completed. Can I submit a counter claim for ex… read more
Legal Eagle
Legal Eagle
Attorney
Doctoral Degree
10,118 satisfied customers
I'm being extorted by someone. They're demanding money or
I'm being extorted by someone. They're demanding money or they'll go to the cops with a made up story. What are my options? … read more
Zoey, JD
Zoey, JD
Doctoral Degree
189 satisfied customers
Can an attorney represent a plaintiff in small claims court
Can an attorney represent a plaintiff in small claims court in Nevada? … read more
DanLegal
DanLegal
Law Partner
Juris Doctor
313 satisfied customers
I lost in small claims and I was the plaintiff. However this
I lost in small claims and I was the plaintiff. However this is a contractor's case and I am the homeowner who is out a lot of money to this person who walked off the job. The judge pro tem stated tha… read more
LegalGems
LegalGems
Juris Doctorate
11,587 satisfied customers
Recently my case was dismissed in Small Claims 'cause the
Recently my case was dismissed in Small Claims 'cause the judge was waiting for an appeal decision on brought against my my neighbor for Wind Chimes. I had brought additional charges of purjury that h… read more
DanLegal
DanLegal
Law Partner
Juris Doctor
313 satisfied customers
I need assistance with questions on a small claims suit
I need assistance with questions on a small claims suit involving a auto insurance company… read more
LegalGems
LegalGems
Juris Doctorate
11,587 satisfied customers
Can a patient sue owner dentist in small claims if
Can a patient sue owner dentist in small claims if incorporated and arbitration was signed. How to dismiss this case?… read more
INFOLAWYER
INFOLAWYER
Attorney
Doctoral Degree
20,727 satisfied customers
Small Claims court. I bought a membership in a financial
Small Claims court. I bought a membership in a financial news letter. Do I send the Small Claims complaint to the individual making the recommendations in the news letter or do I send the complaint to… read more
INFOLAWYER
INFOLAWYER
Attorney
Doctoral Degree
20,727 satisfied customers
I believe that I'm the victim of extortion of my soon to be
I believe that I'm the victim of extortion of my soon to be ex wife The threat is in writing and demands a large sum of money or she will expose me … read more
Zoey, JD
Zoey, JD
Doctoral Degree
189 satisfied customers
I have a hearing tomorrow in small claims court. The
I have a hearing tomorrow in small claims court. The defendant just called me wanting to know if “we” were still going to the hearing and if I would have legal representation. He said if I came with a… read more
LegalKnowledge
LegalKnowledge
Juris Doctor
29,349 satisfied customers
I wanted to sue for extortion and harassment. Is that a
I wanted to sue for extortion and harassment . Is that a civil or criminal matter? … read more
LawGuy
LawGuy
Juris Doctor
123 satisfied customers
I was wondering if I was committing extortion by holding
I was wondering if I was committing extortion by holding someones initial investment in a corporation when they requested it back? Because there company owes the corporation money? … read more
Irwin Law
Irwin Law
Juris Doctor JD
7,153 satisfied customers

DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

Show MoreShow Less

Ask Your Question

x