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American and have encountered, on several occasions,

Customer Question
I am Asian-American and...

I am Asian-American and have encountered, on several occasions, unpleasent events as a customer of Lowe's on purchases and installation sales. i have complained to the department and requested to cancel my current purchases as well as the installations that was incomplete. i was contacted by the store manger today and told me that they will not refund the cabinets installed even though the installation was incomplete. the same manager. I called the store manager back to verify the refunded items. no more than 1 minute into the conversation, she said: "I am not going to take your abuse." and all I did was asking her why not refund the installation of the cabinets. this appeared to have been the retaliation to the previous complaints that i made which still have not been resolved. what can I do to resolve the issues?

Lawyer's Assistant: What state is this in? And just to clarify, when was the purchase made?

Georgia

Lawyer's Assistant: Has anything been filed or reported?

No.

Lawyer's Assistant: Anything else you want the lawyer to know before I connect you?

It took 9 months for them to quote me on a bathroom installation that I was ultimately discouraged to go forward. the cost of the installation sale kept being increased due to certain small parts that the installer does not perform, but will do it with additional cost when it did not included in the sale contract.

Submitted: 4 months ago.Category: Legal
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Customer reply replied 4 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 4 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 18 hours by:
3/11/2018
Lawyer: legalgems, Lawyer replied 4 months ago
legalgems
legalgems, Lawyer
Category: Legal
Satisfied Customers: 13,647
Experience: Just Answer consultant at Self employed
Verified

Hello! I will be reviewing your question and posting a response momentarily; if you have any follow up questions please respond here. Thanks!

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Lawyer: legalgems, Lawyer replied 4 months ago

So to be clear you are seeking partial reimbursement for cabinets not correctly installed?

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Lawyer: legalgems, Lawyer replied 4 months ago

Did you still need assistance on the above?

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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