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Is a company by name My Expert Advise located in California…

Customer Question
Is a company by...

Is a company by name My Expert Advise located in California a legit company or have I been scammed???

Lawyer's Assistant: Have you talked to a CA lawyer about this?

No this just happened earlier today. My computer registered a virus and soon I am contacted by this company who states they can assist me by removing virus & could sign up for their service. This has never happened to me before & as a senior citizen. I am a perfect target.

Lawyer's Assistant: What steps have you taken so far?

None. I have no clue. I was reading about these scams on the FTC site & realized I may be a victim

Lawyer's Assistant: Anything else you want the lawyer to know before I connect you?

Is this company a scammer & if so what do I do!!

Submitted: 7 months ago.Category: Legal
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Answered in 1 minute by:
12/28/2017
Lawyer: Olivia Kent, Attorney replied 7 months ago
Olivia Kent
Olivia Kent, Attorney
Category: Legal
Satisfied Customers: 4,571
Experience: Partner at Kent Law Group, LLC
Verified

Hello and welcome to JustAnswer. My name is ***** ***** I'm an attorney. Please note this site is for general information for educational purposes only and does not constitute legal advice. Communicating with an expert on this site does not establish an attorney-client relationship. You might be offered a phone call, but you are under no obligation to accept; the phone call requests don’t come from me - they’re offered by the site - but if you do want a phone call I’d be happy to do that as well.

Give me just a moment to review what you've written.

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Lawyer: Olivia Kent, Attorney replied 7 months ago

Do you have the website address of this company? I can't seem to locate them online.

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Customer reply replied 7 months ago
No I don't I have the phone numbers 1-***-***-**** & a number they gave as my account 42936
Lawyer: Olivia Kent, Attorney replied 7 months ago

It sounds like you clicked on what amounted to an "ad-like" virus that may or may not have been put out by this company and as soon as it was on your computer you were contacted by them. I obviously don't know for sure but based on what you describe it certainly seems like it.

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Customer reply replied 7 months ago
Call me
Lawyer: Olivia Kent, Attorney replied 7 months ago

I'd be happy to but you need to request a phone call. There should be a button to click on your end

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Customer reply replied 7 months ago
I done know what button where? Sorry I am not sharp
Lawyer: Olivia Kent, Attorney replied 7 months ago

It should say something along the lines of "request phone call"...

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Lawyer: Olivia Kent, Attorney replied 7 months ago

Sorry - our screen looks different from customer screens so I can't be more specific.

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Customer reply replied 7 months ago
Please call I am freaking out that Zi was so stupid
Lawyer: Olivia Kent, Attorney replied 7 months ago

I'm sorry - I can't call until the call button becomes available to me (after you select the call me feature).

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The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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