Legal

Ask a lawyer and get answers to your legal questions

Ask a Lawyer,
Get an Answer ASAP!

I took my wedding ring to Kay Jewelers to have it resized…

Customer Question
I took my wedding...

I took my wedding ring to Kay Jewelers to have it resized and they lost it and it can not be found and UPS or FedEx can not track it. They have been giving me the run around and trying to give me a replacement rings (5) that are not comparable. They are either too sharp on the corners or the diamonds are set wrong or cut wrong. Im wondering what my options are since they will not give me the value of the ring which is 5400. they want me to keep the replacement ring and give me 10% which is 513. Not acceptable to me considering this is not my original wedding ring.

Lawyer's Assistant: What state are you in? It matters because laws vary by location.

Im sorry, Texas. I forgot to add that

Lawyer's Assistant: Has anything been filed or reported?

No, i have been trying to work with the company but they dont seem to want to make this right

Lawyer's Assistant: Anything else you want the lawyer to know before I connect you?

I dont think so, i think i have told you everything

Submitted: 7 months ago.Category: Legal
Show More
Show Less
Ask Your Own Legal Question
Answered in 5 minutes by:
12/21/2017
Lawyer: P. Simmons, Attorney replied 7 months ago
P. Simmons
P. Simmons, Attorney
Category: Legal
Satisfied Customers: 37,489
Experience: 16 yrs. of trial experience
Verified

Hi, My name is***** am an attorney with over 16 years experience. Hopefully I can help you with your legal question.

Ask Your Own Legal Question
Lawyer: P. Simmons, Attorney replied 7 months ago

I am sorry for this dilemma. But not sure I understand your specific question. Are you asking if you can sue them for the value of the original that they lost?

Ask Your Own Legal Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a lawyerLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Ely Your Own Question
Ely
Ely
Ely, Counselor at Law
Category: Legal
Satisfied Customers: 24,657
24,657 Satisfied Customers
Experience: Private practice with focus on family, criminal, PI, consumer protection, and business consultation.

Ely is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Mr. Kaplun clearly had an exceptional understanding of the issue and was able to explain it concisely. I would recommend JustAnswer to anyone. Great service that lives up to its promises!

Gary B.Edmond, OK

My Expert was fast and seemed to have the answer to my taser question at the tips of her fingers. Communication was excellent. I left feeling confident in her answer.

EricRedwood City, CA

I am very pleased with JustAnswer as a place to go for divorce or criminal law knowledge and insight.

MichaelWichita, KS

PaulMJD helped me with questions I had regarding an urgent legal matter. His answers were excellent.

Three H.Houston, TX

Anne was extremely helpful. Her information put me in the right direction for action that kept me legal, possible saving me a ton of money in the future. Thank you again, Anne!!

ElaineAtlanta, GA

It worked great. I had the facts and I presented them to my ex-landlord and she folded and returned my deposit. The 50 bucks I spent with you solved my problem.

TonyApopka, FL

Not only did he answer my Michigan divorce question but was also able to help me out with it, too. I have since won my legal case on this matter and thank you so much for it.

LeeMichigan

< Previous | Next >

Meet the Experts:

Ely

Ely

Counselor at Law

24,657 satisfied customers

Private practice with focus on family, criminal, PI, consumer protection, and business consultation.

INFOLAWYER

INFOLAWYER

Attorney

22,408 satisfied customers

Licensed attorney helping individuals and businesses

JPEsq

JPEsq

Attorney

2,132 satisfied customers

Experience as general attorney, in house counsel, SSDI, Family Law attorney, and law professor

Law Educator, Esq.

Law Educator, Esq.

Attorney

44,066 satisfied customers

JA Mentor -Attorney Labor/employment, corporate, sports law, admiralty/maritime and civil rights law

Ellen

Ellen

Lawyer, Consultant

8,238 satisfied customers

25 years of experience helping people like you.

Guillermo Senmartin

Guillermo Senmartin

Lawyer

300 satisfied customers

Principal Attorney at Guillermo J. Senmartin, P.A.

Dimitry K., Esq.

Dimitry K., Esq.

Attorney

17,183 satisfied customers

Multiple jurisdictions, specialize in business/contract disputes, estate creation and administration.

< Previous | Next >

Related Legal Questions
I would like to know what recourse I have. I left my ring
I would like to know what recourse I have. I left my ring with a jeweler back in December for a cleaning and they needed to replace to small diamonds. My ring included white diamond pink diamonds and … read more
Law Educator, Esq.
Law Educator, Esq.
Attorney
Doctoral Degree
44,066 satisfied customers
I am wondering if I need to contact an attorney over a
Good morning, I am wondering if I need to contact an attorney over a situation I am currently dealing with involving Kay Jewelers and UPS. … read more
LegalKnowledge
LegalKnowledge
Juris Doctor
30,599 satisfied customers
I gave a diamond I owned to a jeweler in New York to be set
I gave a diamond I owned to a jeweler in New York to be set in an engagement. The jeweler claims she lost it, what do I do? … read more
lucy7368
lucy7368
Juris Doctor
763 satisfied customers
I purchased a engagement ring fiancé from Kay Jewelers in
Hi there, I purchased a engagement ring for my fiancé from Kay Jewelers in April 2016. We took the ring back for sizing and were given a date of June 7th, 2016 when a new ring would be delivered in he… read more
LawGuy
LawGuy
Juris Doctor
123 satisfied customers
Engagement ring laws. I took my ring in to be resized and my
engagement ring laws. I took my ring in to be resized and my fiance was supposed to pick it up. I have a feeling he returned it … read more
Roger
Roger
Litigation Attorney
Doctoral Degree
26,935 satisfied customers
Took an heirloom to local jeweler to repair a prong! He kept
Took an heirloom to local jeweler to repair a prong! He kept not having it ready almost a year! I called and demanded he get it done, I had already paid him. I sold him some gold, he liked 300$ giving… read more
AlexiaEsq.
AlexiaEsq.
Managing Lawyer/Advocate
Doctoral Degree
37 satisfied customers
In Feb. of 2006, my husband purchased an engagement ring from
In Feb. of 2006, my husband purchased an engagement ring from a wholesaler. In May of 2006, I brought my engagement ring and wedding ring (purchased at Kay Jewelers) to Kay's to have the engagement ri… read more
Ely
Ely
Counselor at Law
Juris Doctor
24,657 satisfied customers
My mother passed away 7/14/11. She left me her opal ring that
My mother passed away 7/14/11. She left me her opal ring that she had worn for more than 30 years. I went to Brownlee Jewelers to resize it. I was told by the jeweler that the center stone had a sligh… read more
D. WINOGO ESQ.
D. WINOGO ESQ.
Hearing Officer/Attorney
Doctoral Degree
100 satisfied customers
My husband bought my wedding ring set about 15 months ago.
My husband bought my wedding ring set about 15 months ago. Through this time the diamonds have been loose and I bought the jewelers ring protection that covered the diamonds. My issue is while fixing … read more
Ely
Ely
Counselor at Law
Juris Doctor
24,657 satisfied customers
I live in Georgia and took some scrap gold to a local jeweler.
I live in Georgia and took some scrap gold to a local jeweler. I wanted to barter some of the gold for repairs to some of my own jewelry but I explained many times that I really needed the money more!… read more
INFOLAWYER
INFOLAWYER
Attorney
Doctoral Degree
22,408 satisfied customers
I left a diamond ring and some other items with a jeweler on
I left a diamond ring and some other items with a jeweler on consignment. We agreed to sell the diamond ring alone for $4200 on the low end and $4800 on the high end. The ring appraised for $7500. How… read more
INFOLAWYER
INFOLAWYER
Attorney
Doctoral Degree
22,408 satisfied customers
I TOOK A DIAMOND RING INTO A JEWELER IN CAMBRIDGE 1992 TO HAVE
I TOOK A DIAMOND RING INTO A JEWELER IN CAMBRIDGE 1992 TO HAVE THE PRONGS REPAIRED. IN THE PROGESS THE JEWELER ADVISED ME HE BROKE THE DIAMOND AND WOULD REPLACE IT. I DISCOVERED LAST WEEK THAT HE REPL… read more
Dimitry K., Esq.
Dimitry K., Esq.
Attorney
Doctoral Degree
17,183 satisfied customers
I left my rings for appraisal and possible sale with a local
I left my rings for appraisal and possible sale with a local jeweler. After a month of his going down on the price of my rings, I decided to take my rings back. I was more concerned that he had switch… read more
Attorney 1
Attorney 1
2,703 satisfied customers
Last year my parents spent the winter with us in Texas, while
Last year my parents spent the winter with us in Texas, while they were here my mother had some work done on her wedding ring. After she got it back she noticed that the diamond did not look the same … read more
Jack R.
Jack R.
Partner
Juris Doctor
6,136 satisfied customers
I took a ring into a family jewelery store in Ft. Lauderdale
I took a ring into a family jewelery store in Ft. Lauderdale to be resized. I bought the ring in Indiana on Feb 3 and took the ring into the Ft. Lauderale Jeweler around February 11. The jeweler lost … read more
dkennedy
dkennedy
Attorney
Juris Doctorate
27 satisfied customers
my fiance bought my engagement ring from friedmans jewelry ...
my fiance bought my engagement ring from friedmans jewelry store, 3 days after wearing it the diamond fell out. we took it in and after a month and us threating to call a lawyer they gave it back. i c… read more
Lawrence N. Rogak, Insurance Atty
Lawrence N. Rogak, Insurance Atty
Managing Attorney
Doctoral Degree
1,032 satisfied customers
Hello. I reside in the state of Michigan. My wife recently ...
Hello. I reside in the state of Michigan. My wife recently took in her wedding ring to have it resized and was told resizing was not possible without rebuilding the setting. We got an estimate for the… read more
Ed Johnson
Ed Johnson
Senior HR Consultant and Business Devlpm
Bachelor's Degree
6,994 satisfied customers
Jeweler did not follow instructions for making of ...
Jeweler did not follow instructions for making of wedding rings. Did not make and get approval of wax ptototype for customer as agreed. Jeweler was given three rings (one each belonging to our decease… read more
LawNinvest
LawNinvest
Attorney
Juris Doctorate
66 satisfied customers

DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

Show MoreShow Less

Ask Your Question

x