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I rented a suite through booking.com using their vendor of…

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I rented a suite...

I rented a suite through booking.com using their vendor of Pelican Suites. When we got to the apartment the a/c wasn't working, the outlets weren't working, the towels were dirty, the windows didn't open and there was no toilet paper. So we started calling the property managers. Nothing was done - no one from Pelican responded to our complaints. So when I got home I emailed booking to let them know that Pelican was illegally booking out that suite - I have proof. And that nothing was done with the complaints and that I want a full refund. I was told that they would not refund me because I did not call booking.com DURING my stay. Why would why? I was in contact with the people renting me the suite. And Pelican has completely ignored my requests for a full refund. Do I have a civil case?

Lawyer's Assistant: What state is this in? And just to clarify, when was the purchase made?

I live in Arizona and Pelican is worldwide.

Lawyer's Assistant: Has anything been filed or reported?

THis happened in Nov from the 8 - 12

Lawyer's Assistant: Anything else you want the lawyer to know before I connect you?

I have emailed both Pelican and Booking.com extensively. This has been an ongoing battle since I arrived in the suite on Nov 8

Submitted: 7 months ago.Category: Legal
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Answered in 2 minutes by:
12/19/2017
Lawyer: INFOLAWYER, Attorney replied 7 months ago
INFOLAWYER
INFOLAWYER, Attorney
Category: Legal
Satisfied Customers: 62,994
Experience: Licensed attorney helping individuals and businesses
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Hello and welcome. I am working on your answer and will be right back!

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Lawyer: INFOLAWYER, Attorney replied 7 months ago

Yes you have a claim based on breach of contract.

No need to have complained during the stay.

You can pursue directly, in small claims court or using a lawyer who handles consumer protection issues.

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Lawyer: INFOLAWYER, Attorney replied 7 months ago

Is the response fast and acceptable? if I can clarify anything, of course ask me.

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Lawyer: INFOLAWYER, Attorney replied 7 months ago
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