Legal

Ask a lawyer and get answers to your legal questions

Ask a Lawyer,
Get an Answer ASAP!

I am having difficulty getting the services that I need from…

Customer Question
I am having difficulty...

I am having difficulty getting the services that I need from the NY State of Health website
Since Sep. 2017 my requests for help and my Appeals by phone, mail , and fax are being ignored. There is a bug in my account for applying for health insurance for my family.

Lawyer's Assistant: Has anything been filed or reported?

Explain, please?

Lawyer's Assistant: Anything else you want the lawyer to know before I connect you?

The dates and details of the issue but that is lengthy

Submitted: 4 months ago.Category: Legal
Show More
Show Less
Ask Your Own Legal Question
Answered in 37 minutes by:
12/5/2017
Lawyer: Edward Young,
 replied 4 months ago
Edward Young
Category: Legal
Satisfied Customers: 343
Experience: Principal Attorney at The Law Offices of Edward D. Young, III
Verified

Hi. My name is ***** ***** I am a licensed attorney. I would be happy to provide assistance. Please give me a moment to formulate a response. Also, please keep in mind that our conversation does not include an attorney-client relationship and this is for general information purposes only.

Tell me your situation.

Ask Your Own Legal Question
Customer reply replied 4 months ago
In September 2017 we updated our online application due to a life change event. They have not been able to submit my application with the correct income due to the website having some glitch. We waited until early October but received no response.
When they finally approved our application they would not approve it retroactively, even though I explained via mail, phone and fax that this was their error. During this entire time my online marketplace account access was unavailable due to a glitch with our online account. We filed a support ticket by phone and fax, and an appeal by expedited mail and phone and fax, etc - but no response has yet been received.Seeing the weeks tick by with a family of 11 without insurance, I opened a new online account with the NYS marketplace and it seemed to take. However, now it's still showing me active on the old account, which as stated, has the glitch which won't allow me do anything with it.I've spent countless hours by phone and I'm getting nowhere.
Lawyer: Edward Young,
 replied 4 months ago

Did you receive a letter approving your application? If so, can you send it to me as an attachment? I take that you have not talked to a live person yet?​

Ask Your Own Legal Question
Customer reply replied 4 months ago
I have received letters that I am approved - just not for the retroactive months. After three months of this going on I started a new account. I have spoken to a live person many many times for hours.
Customer reply replied 4 months ago
They need me to upload documents which I couldn't due to the glitch with our account. After three months of it not being addressed or corrected I opened the new account.
Lawyer: Edward Young,
 replied 4 months ago

I understand. I need some information to help you. I am trying to understand the basis for their claim that you are not entitled to retroactive treatment. Is there anything in writing that you can refer me to? What health plan did you select? Are you getting health care through an employer or own your own?​

Ask Your Own Legal Question
Customer reply replied 4 months ago
I wish there would have been communication from them about my appeals or letters and phone calls. There hasn't been. All I heard by phone was that a support ticket will be filed. By mail - nothing.
I'm basically talking to the wall.
Lawyer: Edward Young,
 replied 4 months ago

Let’s see if we can break through that wall! Who is your health care provider?​

Ask Your Own Legal Question
Customer reply replied 4 months ago
My doctor?
Lawyer: Edward Young,
 replied 4 months ago

Not the doctor, who do you pay your insurance premiums to?

Ask Your Own Legal Question
Customer reply replied 4 months ago
Fidelis Care New York
Customer reply replied 4 months ago
Edward,
Are you waiting for more from me?
Lawyer: Edward Young,
 replied 4 months ago

No, I was tied up with another matter. Sorry. I will respond to you tomorrow.

Ask Your Own Legal Question
Was this answer helpful?
Ask Tina Your Own Question
Tina
Tina
Tina, Lawyer
Category: Legal
Satisfied Customers: 8,775
8,775 Satisfied Customers
Experience: JD, BBA Over 25 years legal and business experience.

Tina is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Mr. Kaplun clearly had an exceptional understanding of the issue and was able to explain it concisely. I would recommend JustAnswer to anyone. Great service that lives up to its promises!

Gary B.Edmond, OK

My Expert was fast and seemed to have the answer to my taser question at the tips of her fingers. Communication was excellent. I left feeling confident in her answer.

EricRedwood City, CA

I am very pleased with JustAnswer as a place to go for divorce or criminal law knowledge and insight.

MichaelWichita, KS

PaulMJD helped me with questions I had regarding an urgent legal matter. His answers were excellent.

Three H.Houston, TX

Anne was extremely helpful. Her information put me in the right direction for action that kept me legal, possible saving me a ton of money in the future. Thank you again, Anne!!

ElaineAtlanta, GA

It worked great. I had the facts and I presented them to my ex-landlord and she folded and returned my deposit. The 50 bucks I spent with you solved my problem.

TonyApopka, FL

Not only did he answer my Michigan divorce question but was also able to help me out with it, too. I have since won my legal case on this matter and thank you so much for it.

LeeMichigan

< Previous | Next >

Meet the Experts:

Tina

Tina

Lawyer

8,775 satisfied customers

JD, BBA Over 25 years legal and business experience.

Ely

Ely

Counselor at Law

24,353 satisfied customers

Private practice with focus on family, criminal, PI, consumer protection, and business consultation.

INFOLAWYER

INFOLAWYER

Attorney

20,727 satisfied customers

Licensed attorney helping individuals and businesses

JPEsq

JPEsq

Attorney

2,132 satisfied customers

Experience as general attorney, in house counsel, SSDI, Family Law attorney, and law professor

Law Educator, Esq.

Law Educator, Esq.

Attorney

42,358 satisfied customers

JA Mentor -Attorney Labor/employment, corporate, sports law, admiralty/maritime and civil rights law

Ellen

Ellen

Lawyer, Consultant

8,238 satisfied customers

25 years of experience helping people like you.

Guillermo J. Senmartin, Esq.

Guillermo J. Senmartin, Esq.

Attorney

292 satisfied customers

7+ years of experience handling various legal matters.

< Previous | Next >

Related Legal Questions
I bought some health insurance policies from a broker. The
I bought some health insurance policies from a broker. The broker lied on my husband's life insurance app- said he never was convicted of a felony- I had told her he was. Also, I bought health insuran… read more
Attorney Wendy
Attorney Wendy
Member
Juris Doctorate
523 satisfied customers
If a Medical premium is not paid for the last month of
If a Medical premium is not paid for the last month of coverage of a health insurance plan (the plan was terminated and is no longer enrolled in) is the premium for the last month payable /owed to the… read more
Attorney Wendy
Attorney Wendy
Member
Juris Doctorate
523 satisfied customers
I carry my 21-year-old son under my health insurance plan
I carry my 21-year-old son under my health insurance plan (Affordable Care Act). He does not live with me. Am I, as the one paying for the insurance coverage, responsible for the costs of his medical … read more
DanLegal
DanLegal
Law Partner
Juris Doctor
314 satisfied customers
I have a claim with my health insurance company which is
I have a claim with my health insurance company which is privately funded through my employer. The claim has been appealed twice a year for the last 4 years each time receiving approval...this December we are now told its not a covered benefit and a mistake that it was covered and will no longer be. … read more
Legal Eagle
Legal Eagle
Attorney
Doctoral Degree
10,236 satisfied customers
Can I cancel my health insurance threw my employer. Ohio. No
Can I cancel my health insurance threw my employer … read more
Law Educator, Esq.
Law Educator, Esq.
Attorney
Doctoral Degree
42,358 satisfied customers
My health insurance company owes me money (~$2,000) and is
Hi, my health insurance company owes me money (~$2,000) and is refusing to pay me. They keep stalling and don't give me a call back, probably because my employer changed to another insurance company, … read more
Damien Bosco
Damien Bosco
4,179 satisfied customers
I inadvertently sent a check from my Health Insurance to a
I inadvertently sent a check from my Health Insurance to a particular provider and I should of cashed the check and paid the both providers. This was in 2016, when I was notified by the provider that … read more
Damien Bosco
Damien Bosco
4,179 satisfied customers
This is a question about health insurance coverage for a
This is a question about health insurance coverage for a dependent who is covered under both parents' plans.My daughter has recurring therapy that I have been covering under my employer's health insur… read more
Law Educator, Esq.
Law Educator, Esq.
Attorney
Doctoral Degree
42,358 satisfied customers
How can I compel an investigation of my health insurance
How can I compel an investigation of my health insurance plan's prescription benefits formulary?… read more
INFOLAWYER
INFOLAWYER
Attorney
Doctoral Degree
20,727 satisfied customers
I have health insurance with Florida Blue. I changed my
I have health insurance with Florida Blue. I changed my policy for 2018 and paid its first months premiun. The health marketplace sent information on new policy to Florida Blue Dec.13th which included… read more
Law Educator, Esq.
Law Educator, Esq.
Attorney
Doctoral Degree
42,358 satisfied customers
I am renewing my health insurance..it asks if I am
I am renewing my health insurance..it asks if I am chronically ill..I have an immune disorder...does that count? I don't tend to think of it as an illness although I do have to have treatment for it..… read more
Phillips Esq.
Phillips Esq.
Attorney
JD
19,276 satisfied customers
I have individual health insurance in the state of South
I have individual health insurance in the state of South Carolina. I switched to a new insurnace carrier and cancled the old by mail. I did not relaize until recently that they did not cancel the old policy and have been charging me along with the new insurance. So I have been paying both. They will not budge and say COB is legal and are using that as the grounds for not allowing the over due refund. Do I have an legal grounds to fight this? … read more
Legal Eagle
Legal Eagle
Attorney
Doctoral Degree
10,236 satisfied customers
Second opinion] When a health insurance dubrogation cosim is
second opinion] When a health insurance dubrogation cosim is paid out of a personal injury lawsuit does that cost get paid out of settlement funds BEFORE the lawyer takes his cut? … read more
N Cal Atty
N Cal Atty
Doctoral Degree
59 satisfied customers
When a health insurance dubrogation cosim is paid out of a
When a health insurance dubrogation cosim is paid out of a personal injury lawsuit does that cost get paid out of settlement funds BEFORE the lawyer takes his cut? … read more
Phillips Esq.
Phillips Esq.
Attorney
JD
19,276 satisfied customers
California Inheritance and Medi-Cal health insurance
California Inheritance and Medi-Cal health insurance question. Medi-Cal requirements have changed in the last few years, and my wife and I have been receiving health benefits thru Medi-Cal. My wife wi… read more
KLAW
KLAW
Juris Doctorate
2,047 satisfied customers
Question about health insurance. I was terminated by by
Question about health insurance. I was terminated by by medical insurance for non payment. I wrote an appeal letter which the company received ( I have confirmed that) but have heard nothing from them… read more
Legal Eagle
Legal Eagle
Attorney
Doctoral Degree
10,236 satisfied customers
I made a payment for my health insurance coverage that
I made a payment for my health insurance coverage that included September (back payment) and October (current) but it was late. They cashed the check but then told me the coverage was terminated on Oc… read more
Damien Bosco
Damien Bosco
4,179 satisfied customers
What is my legal responsibility for my health insurance
what is my legal responsibility for my health insurance coverage for my husband ? i have open enrollment this month and do not want to add him for this years coverage as i have left my residence ad fi… read more
Legal Eagle
Legal Eagle
Attorney
Doctoral Degree
10,236 satisfied customers

DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

Show MoreShow Less

Ask Your Question

x