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The customer is liable for the damage to the bike. They would need to pay the costs to fix the bike and you have a legal right to go after them. If you have made a demand and they are refusing to pay, you can retain an attorney and sue for the money owed, along with attorney fees and court costs. You can try and send it to collections and they could go after him but they would likely be taking a fee, of the money they recovered. Now, if they fail, you can still proceed and sue, so it is a matter of how long you want to wait and if you think this person will be more compelled to pay once an attorney is involved and sends them a demand letter or if a collection agency tries to go after them.
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