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My name is *****. No I am about to do that with BBB. I tried…

Customer Question
Hello, my name is...

Hello, my name is *****

Lawyer's Assistant: What state are you in? It matters because laws vary by location.

Washington

Lawyer's Assistant: Has anything been filed or reported?

No I am about to do that with BBB

Lawyer's Assistant: Anything else you want the lawyer to know before I connect you?

I tried a 30 day risk free offer with Instant Checkmate, I looked up one name to mail a card to. They continued to remove $29.63 a month for the past year and 1/2 from my credit card and refuse to give me a full refund

Submitted: 8 months ago.Category: Legal
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Answered in 1 minute by:
11/18/2017
Lawyer: Ely, Counselor at Law replied 8 months ago
Ely
Ely, Counselor at Law
Category: Legal
Satisfied Customers: 24,657
Experience: Private practice with focus on family, criminal, PI, consumer protection, and business consultation.
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Hello and welcome to JustAnswer. Please note: This is general information for educational purposes only and is not legal advice. No specific course of action is proposed herein, and no attorney-client relationship or privilege is formed by speaking to an expert on this site. You may also be offered a phone call, but those don’t come from me and are offered by the website and you are under no obligation to accept.

I am sorry to hear about this situation. Please tell me - what is their justification for refusing to give you a full refund? Or, they never gave you one?

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Customer reply replied 8 months ago
They said I had disputed charges with my bank so they said to deal with the bank. I received a letter from the bank telling me I let them know more than 60 days after this all began. Instant Checkmate owes me well over $500.00. I am a senior and cannot afford to lose that kind of money.
Lawyer: Ely, Counselor at Law replied 8 months ago

But did you let them know that you were cancelling after the 60 day deadline?

Or did you let them know before?

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Customer reply replied 8 months ago
I'm sorry but I do not have $59 dollars to spend, I have already lost a great deal of money. I do not want the free 30 day offer your website is offering. Please refund my $5. Thank you
Customer reply replied 8 months ago
I think you can understand my concern with "free" offers.....
Customer reply replied 8 months ago
I only realized this was happening less than a month ago, This card was locked away so I could pay it off and I was not diligent in monitoring my statement as they payments are auto deductible.
Customer reply replied 8 months ago
Are you still there?
Customer reply replied 8 months ago
Will you please remove my credit card from your account? I appreciate that as I thought I was talking to an attorney at BBB... I was on their site and saw where I could ask a question.
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The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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