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I have A ring that I took in to get detached from the band…

Customer Question
Hello I have...

Hello I have A ring that I took in to get detached from the band and when I get the ring back it was defaced so I refused it and they said they could fix it. However when I got it back the second time they had smooth it down on both sides defacing the design totally. They said all we can fix that so they sent back to the jeweler and your jeweler attempted to put the design back not using gold using mash then an overlay of gold I think. According to conversations and texting I also supplied them with photos of the rain but the job that they had done was terrible and I refuse the ring. This one cost over $3100

Lawyer's Assistant: What state are you in? And is a local attorney or other consumer protection advocate helping with this?

What are my options because they cannot make this right. I did not take possession of the ring

Lawyer's Assistant: Have you contacted the manufacturer?

I am in Winterhaven Florida

Lawyer's Assistant: Anything else you want the lawyer to know before I connect you?

I have contacted the jewelry store which it came from in Indiana

Submitted: 10 months ago.Category: Legal
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Answered in 1 minute by:
9/25/2017
Lawyer: Ely, Counselor at Law replied 10 months ago
Ely
Ely, Counselor at Law
Category: Legal
Satisfied Customers: 24,657
Experience: Private practice with focus on family, criminal, PI, consumer protection, and business consultation.
Verified

Hello and welcome to JustAnswer. Please note: This is general information for educational purposes only and is not legal advice. No specific course of action is proposed herein, and no attorney-client relationship or privilege is formed by speaking to an expert on this site. You may also be offered a phone call, but those don’t come from me and are offered by the website and you are under no obligation to accept.

I am sorry to hear about this situation. Please tell me:

1) Are they demanding money, or are simply wiling to give the ring back?

2) Approximately how much is the damage to the ring will be to fix?

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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