An older acquaintance asked...
An older acquaintance asked me back in 2001 to established carriage rental website 2001. Established second website for trailer repair, sales & parts. Then in 2005, they requested a seasonal website for Winter Carriage rides. He owned the business, was completely not computer savvy, and knew only about the horses etc. Nothing about the web. Initially it was just to set the websites up for him, but then changes always need to be made. It was a verbal agreement and I became more of a “website builder” on retainer.
For 15 or so years, I have charged $100 month plus additional for 3rd seasonal website . I changed pictures out, refreshed the sites, researched cheaper website services, made sure licenses and renewals were up to date. When I couldn’t get any photos from them directly, I would go on their Facebook page and synchronize photos that way. I was always tweaking the sites.
March 2016 they decided to discontinue my services. The reason was that they recently decided to barter with a client. She was purchasing one of their carriages and in turn offered to handle their website. Now, they are disputing the last invoice for $900, stating they feel they have paid more than enough for my services over the years, they haven’t seen any changes to the websites, I was using an online website builder, and they now wanted details for services rendered. In the beginning I used computer code until the advancement of online website builders. Personally, I feel how I got the job done doesn’t matter. What does matter is that I did my job without any complaints from them.
Like a fool, I gave them the passwords and account information trusting that I wouldn’t be having a problem getting paid. I have sent them 2 invoices requesting payment. The last being July 2017. I finally received the following email letter on August 29, 2017:
AUGUST 29, 2017 “Thank you for your patience awaiting our response, we had questions regarding our latest Website Service Agreement with you that required some research first.
According to Netfims, (the Domain Registrar for gandffhorsetrailers.com, gandfcarriages.com and gandfcompanies.com) our visa Credit Card has been charged separately for all Domain Registrati9ons & renewals, Website Builders, and Hosting since 2001.
That determines that the $100.00 monthly invoices that you send us are for building, maintaining, and updating the websites. As of 2016, our company websites still had the original designs, wuilt with a simple Weebly Website Builder, as they started with in 2001. We had the opportunity to get our sites modernized by another service in late 2016, and have notified you that your services are no longer necessary. Our domain registrations at Netfirms are current, so we were not expecting any other invoices from you.
Apparently, what is in contest at this time, is the value of your “Services” on the latest invoice that we received from you. Since 2001 we have paid you roughly $17,000.00 in “website service fees”, separate from Netfirm’s account charges. We have always paid you timely, and in full. We also feel that we have generously for your support services, however, we’ve seen few visible signs of upgrades to our websites since there original design in 2001.
For both of our purposes, cay you please prove evidence of the recent “website services” that you billed to us in the last invoice amount of $900.00.?
That you for the work that you provided in our early days on the internet. We appreciate your efforts in introducing our services online. For that we will always be grateful. But it’s time that we learned to manage our own site, us carriage drivers have to keep up with modern technology too.”
I live in Arizona and they live in California. I have not filed anything.
Lawyer's Assistant: What is your official status? Do you have any pending applications or petitions with USCIS?
What is that?
Lawyer's Assistant: Has anything been filed or reported?
No. They are pissed because they feel duped. I am pissed because they are (no offense) horse people and after 15 years are going to pull this crap. Sorry....
Lawyer's Assistant: Anything else you want the lawyer to know before I connect you?
No, thank you