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Dwayne B.
Dwayne B., Attorney
Category: Legal
Satisfied Customers: 33919
Experience:  Began practicing law in 1992
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I have a problem with T-Mobile phone bill for 18 mos

Customer Question

I have a problem with T-Mobile phone bill for 18 mos totaling about $1000. They admitted fault, but are only willing to give a credit for $240. How should I proceed to get full refund?
JA: We have a 30 day refund policy so you can simply email***@******.*** and they will try to fix your problem or refund your money.
Customer: i am not asking about YOUR fees or refund
JA: What state is this in? And just to clarify, when was the purchase made?
Customer: Oregon. MAR 2016 - present
JA: Have you contacted the manufacturer?
Customer: yes
JA: Anything else you want the lawyer to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Legal
Expert:  Dwayne B. replied 1 month ago.

Hello and thank you for contacting us. This is Dwayne B. and I’m an expert here and looking forward to assisting you today.

Expert:  Dwayne B. replied 1 month ago.

Please allow me several minutes to read your facts and type my response.

If you receive an email regarding a phone call for an extra price that comes directly from the website and not from me and I have no control over the sending of the email. I don't take part in the telephone program and only work through this format and under your facts this format should be sufficient.

Expert:  Dwayne B. replied 1 month ago.

You can file a complaint with the FCC but I've never actually seen them do anything with a complaint other than write letters back and forth to the company and fine the company but I've never seen them actually get money for the customer.

Likely you are going to have to sue them in Small Claims Court. You can do this yourself or you can retain an attorney and sue for your attorney's fees as well. Even though you don't have to have an attorney it is always a good idea to have one when you are suing a large corporation because they will have a team of lawyers.

The process of a lawsuit is essentially the same everywhere, with a few, minor procedural differences.

A lawsuit generally follows this process:

1) File the petition in the court with jurisdiction and venue. The court with jurisdiction and venue is usually where the defendant resides or has their place of business. You also have to look at the amount you intend to sue for to determine what court is correct

2) When you file the petition with the clerk of courts you will pay the filing fee and also ask for citation to be issued and service to be done. The clerk doesn't serve the papers so ask them if you have to take them to the sheriff's office for service or if they will do it. Just follow their directions as to that.

3) The sheriff will serve the defendant with the lawsuit.

4) The defendant will file their answer.

5) You can then do some discovery if necessary but you will need to check with the clerk and ask if your court allows discovery. Some small claims courts do not.

6) After that the next step is to set the case for trial.

7) During the trial you introduce your evidence and they introduce theirs.

8) The judge renders an oral judgment and a written order is made based on that oral judgment which the judge then signs.

That is the basic process of a lawsuit.

If your question has been answered then I'd offer my best wishes to you and ask that you please not forget to leave a 5 Star Positive Rating so I receive credit for my work. Of course, please feel free to ask any follow-up questions in this thread. I want to be sure all of your questions are answered.