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Hello! I am a licensed attorney, admitted to practice in state and federal court. I have a nearly 100% satisfaction rating so all that means is that you can count on me to help today. This appears to be a classic breach of contract. A breach of contract just simply means that one party was obligated to perform and they have either have not performed or have said that they will not perform. Typically, the aggrieved party is entitled to be returned to the same position they were in before the breach. In your case it is a bit tricky because there is a difference between a material breach and a minor breach and breaches based on objective or subjective criteria. In your case, you would have to argue not only was this a material breach, meaning that your right to receive a benefit in the contract has been terminated, but also that your subject belief that the work was done is reasonable. One of the things that you could do to help is maybe contact some other contractors in your area who do the same kind of work and ask them their opinion on the home. Also, you may want to ask an appraiser who specializes in valuing homes whether this hurts the value. This way, you could further prove that your belief is not only reasonable, but it may also be objective as well. There’s a site that I’ve used in the past where you can find a good template for advising of a breach of contract (click here). It's a bit easier (and cheaper) than going through litigation and I have seen it be effective in the past. If this doesn’t work, sadly, the only other option is to either go through an informal mediation or file a lawsuit in your local court.
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