My daughter and her boyfriend contacted Vivant (large home security systems) about a system. Salesman ran her credit, her boyfriends and his mother's none of their credit was good enough. He ended up putting the contract
in my name without my knowledge. They defaulted on the account and it went to collections, the only reason I found out about it was I got an email that there was a change in my credit score. I called TransUnion and was told I was listed as customer on an account with Vivant. I have report this to Attorney General
's office. Don't know what the outcome will be. Today I checked credit report
and looks like now they now they re-opened account and are going to collect from me. What do I do. I did contact Vivint when I first found out about this issue and they are asking me for information they should already have if I had agreed to be on the account.
JA: What state is this in? And when did the issue begin?
Customer: Tennessee. I first found out about it on Sept. 1st. I asked my daughter how he even got my name and he told her he had to get approval from owner to install the system. He asked her for my name and birthdate. She told him her mom owned property and gave information. I never talk to the salesman.
JA: Have you contacted the manufacturer?
Customer: They are asking me for information they should already have like copy of driver's license. I'm afraid they will add to their records and will look like I had agreed to the contract.
JA: Anything else you want the lawyer to know before I connect you?
Customer: I don't have a lot of money so would like to know the cost.