Hello! I am a licensed attorney, admitted to practice in state and federal court. I have a nearly 100% satisfaction rating so all that means is that you can count on me to help today. The answer to your question is yes, your friend should ask for more, but only after properly calculating the damages she suffered. To help her understand, this to me sounds like a classic case of negligence. Negligence simply means that there was a duty that the other party owed and they breached that duty in some way. What is most important is that it is proven that the defendant breached their duty of care because that is what mostly determines whether there is a cause of action. Basically, the question is, “Did the defendant’s actions fall below the standard of care for a reasonable person in a similar situation?” If a reasonable store would have picked up the substance, then they are negligent.
The big issue for your friend is calculating the damages. Damages can be difficult to calculate, but if you click here you can use a calculator help you understand. Once she gets a #, then she can focus on an objective basis for her claim.
Sadly, she could also make this same negligence claim against the attorney for failing to return phone calls in a timely manner, lying, and otherwise prejudicing her case. Most attorneys carry malpractice insurance so she may need to ask the attorney for the carrier or hire an investigator to find out. One thing she could do is simply advise the attorney she will be suing and the attorney will hand it over to their carrier.
Also, although I provided an initial answer, it’s important that you are 100% satisfied. If you feel I have done so, please rate me 5 stars and let me know if you have any follow up questions. As a side note, you can also click here in the future to request me individually.