Hello; new contributor here.
I have reviewed the statutes and could not locate any statute that states a consumer may keep, free of charge, a returned product when a preprinted return label is used.
However, if the product is misrepresented, then the consumer can request a refund (and must return the item). The misrepresentation is considered a breach , and the court's goal is to restore the parties to the position they would have been in but for the breach so:
1. return product
2. return money
If a credit card is used, the credit card dispute process may be used.
Otherwise one may sue in small claims court.
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