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Hello! My name is ***** ***** I'll be the Expert assisting you today. Why are they saying you would owe a penalty if you have not signed the agreement yet? What is the penalty fore, exactly?
Is this withdrawal penalty part of your original contract? It seems odd that there would be a penalty, although there is probably some sort of transaction fee. If it is a transaction fee, you would have to pay that anytime you wanted to move the money, regardless if they wanted you to sign a new agreement.