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Hi, my name is ***** ***** I look forward to helping you, please give me a moment to review and possibly research answers to your question.
You do not need to do the phone call, that is automatically presented as an option to you by the website. It is not mandatory and I can see how you would be thinking what you are given the chain of events.
I had a technical problem on my end today and that is why I did not respond further. I normally, would have given you answers to your questions after my introductory message.
I can still do that, please let me know if you want me to or if you just want to pursue a refund.