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Hi,I'm Zoey.I've reviewed your post. Please be patient as I may need to research for you, and it also takes time to compose and type a reply.
Do you have a website or a snail mail address for this company?
Thank you. I was probably unclear. I'm asking about Vibrant Web's website, not yours. There are many businesses in the US with that name. In order to try to learn more about why they are ignoring you, I need to look into the company. I want to make sure that I get the correct Vibrant Web.
Phone calls are an optional premium service requiring an additional fee. If you want one on Monday, you can opt for it at that time. You can see a phone call option on the question thread. if you can't, i can send you the information.
Meanwhile, we can proceed here.
You have to contact customer service if you have a billing question. I'm just a lawyer here to answer legal questions. If you'd prefer a refund to an answer, contact customer service at***@******.*** and they will oblige you.
Your payment for the phone call did not go through. I cannot call without authorization from the site. Customer Service will contact you to work that out with you. Meanwhile, let me know if you want to proceed, because it appears you may be more interested in a refund.