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The utility company wont remove you even on receipt of the police report?
have you considered a lawsuit against the utility company or threat of doing so?
This would not be a small claims case.
You need a state court action for equitable and declaratory relief.
You may try to first threaten a lawsuit and complaint to the attorney general office.
If threats dont work, would need to file with the attorney general and consider a lawsuit. The process can take months if not settled.