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Good afternoon,I'm Doug, and I'm sorry to hear of the confusion. My goal is to provide you with excellent service today. In order to give you a clear and concise answer, I will need some additional information about the circumstances, please.
1. Are you one of the persons listed as an owner of the account?
I attempted to accept your call request but there seems to be a problem with the request. Please contact customer service at(###) ###-####to get the issue straightened out and then I can call you.
I look forward to speaking with you.