I am sorry to hear this; unfortunately a step parent does not have standing to enforce a child support obligation under the statutory or case law precedence. Only the parent, legal guardian, or adult child can bring a claim for child support.
However, there is a division that does assist in collection of child support- that information is here:
Perhaps if the mother sets up an account with the agency she will feel more comfortable having them collect the support on her behalf. You will see how that website states that it is the child that has the right to the support of their parents, and that may help convince the mother that it is in the child's best interest to pursue the issue.
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Information provided is for educational purposes only. Consultation with a personal attorney is always recommended so your particular facts may be considered. Thank you and take care.