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I'm Lucy, and I'd be happy to answer your questions today.
I am very sorry to tell you this, but you are being scammed. There is no box. The people asking you for money are the same people who lied about sending it to you, and they are scam artists.
I know this for several reasons:
Do not send these people another penny. They're stealing your money. You will never get that box. I'm sorry. The best thing you could possibly do for yourself at this point is to report the scam to the Internet Crime Complaint Center, which is run in part by the FBI.
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Do you have any other questions about this?