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Dwayne B.
Dwayne B., Attorney
Category: Legal
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Experience:  Began practicing law in 1992
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Kerry What guestions are leagal for a business to ask when a

Customer Question

Kerry What guestions are leagal for a business to ask when a customer enters with a service animal?
Assistant: Thanks. Can you give me any more details about your issue?
Customer: Yes I want to know what it's legal to ask a client because I want to check the training manual of a company to see if they are correct in what they say they can ask thank you
Submitted: 9 months ago.
Category: Legal
Expert:  Dwayne B. replied 9 months ago.

Hello and thank you for contacting us. This is Dwayne B. and I’m an expert here and looking forward to assisting you today.

Expert:  Dwayne B. replied 9 months ago.

The US government has indicated that when it is not obvious what services an animal provides the business can only ask two questions of the owner:

(1) is the dog a service animal required because of a disability, and

(2) what work or task has the dog been trained to perform.

There are some specific things that cannot be asked per the revised ADA requirements at

That document states the staff cannot ask about the person’s disability, require medical documentation, require a special identification card or training documentation for the dog, or ask that the dog demonstrate its ability to perform the work or task.

These two publications provide almost all of the information that is required for a business when addressing the issue of service animals, although the requirements are gradually changing:

If your question has been answered then I'd offer my best wishes to you and ask that you please not forget to leave a Positive Rating so I receive credit for my work. Of course, please feel free to ask any follow up questions in this thread. I want to be sure that all of your questions are answered.