I'm Doug, and I'm sorry to hear of the confusion. My goal is to provide you with excellent service today.
I travel with my guns on a regular basis. It is not a problem.
In order to check a firearm in for transport on a flight you are on, it must be in a separately locked hard sided travel case. I prefer Pelican cases for safety and security.
You MUST declare the gun at check in where you check in your regular luggage with your airline---inside the terminal. You will be given a form to fill out stating that the weapon(s) are unloaded. After you declare that you are transporting a firearm, you will be escorted to a TSA security office where your gun case will be taken from you. The staff will open the case to ensure that the weapon is unloaded and that you are not carrying ammunition. Your bag will be approved for transport and you will pick it up off the carousel at your destination.
You may reply back to me using the Reply link and I will be happy to continue to assist you until I am able to address your concerns, to your satisfaction.
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I wish you and yours the best in 2016,