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I'm Lucy, and I'd be happy to answer your questions today. I'm sorry to hear that this happened.
What does your receipt say about refunding deposits?
The default position in the law is that an agreement to purchase a service or a product is final when it's completed, and cannot be canceled unless the agreement says otherwise. However, a deposit is by definition refundable. By calling it a deposit rather than a down payment or a fee, they're giving you an implied right to a refund. You can also argue that the language prohibiting refunds on returned parts only suggests that they WILL give refunds on other parts. The language is ambiguous, which legally means that it's interpreted against the person who wrote it - the body shop.
It's not guaranteed that a judge would rule in your favor without language that specifically allows cancellations/refunds. A week isn't a long enough delay that you can say they breached the contract. But it is possible that if you sued in Small Claims Court, you would get a refund rather than store credit.
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