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Good morning. When is the event which you bought tickets for? Did they say they would email them again or send a hard ticket?
Thank you for the reply. The problem processing them may have been internally, with the system. The fact that the message occurred, is not a basis to ask for a refund and not accept the tickets which you agreed to purchase. Even though you emailed them the same day, they advised they were uploaded, so they claim they were delivered, to further advance their argument that they made an offer to sell, you accepted and paid for them and they delivered them. It was your discretion to buy them elsewhere, prior to resolving this but at this point, your option is to dispute the charge with the credit card company and see if they will take your side and issue a refund.
You have a right to dispute this with your credit card company. If you do, they may reverse the charge and then allow the ticket company to respond to try and resolve this. If they can not, then you may have to proceed with dispute resolution.
I do understand. However, there needs to be a good faith effort made and basis to resolve this. If you contacted them and advised of the same, they need to send the tickets. If they do not, then you are 100% right, in disputing this and not paying.