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Hello, My name is ***** ***** I will assist you today. Please give me a few minutes to write a response and identify any additional resources for you.
I am very sorry to learn of this scary (and painful) time for your son.
Regarding a civil suit however, your case is missing a critical "element" of damages (civil causes of action are built on separate elements that must be proven or defenses that can be established).
In your son's case, the delay in transfer did not result in any loss of care for him (which is fortunate - the paradox with personal injury law is that when a person is very badly injured they are more likely to have a case, while a person who is not injured is unlikely to have a claim).
The fact that the ambulance company employee may have been negligent in operating the vehicle is not in and of itself sufficient to create a cause of action.
You can of course speak to a local attorney and discuss your son's case in more detail (personal injury attorneys generally provide free consultations and they may be able to identify some basis for litigation that does not appear in your description of the events here), but based only on what you post and within the "general information" scope of this forum, I do not see a basis to sue the ambulance company.
As both an attorney and an EMS professional I see both sides of this "coin" and while patient handling events do occur, and perhaps the significant damage to a very expensive and scarce piece of air medical transport equipment may make this appear to be extraordinary, the industry does work very hard to police itself.
However, like the rest of the medical field, there are issues and if you want to engage in patient advocacy, there are a few that I can identify for you that you may want to reach out to.
NAEMT (National Association of Emergency Medical Technicians) is a trade organization that focuses on improving patient care and delivering higher standards of medical treatment in EMS.
JEMS (Journal of Emergency Medical Services) is probably the most widely read magazine in the industry, you can send a letter to their editorial board.
You can also follow up with the ambulance company's public relations department.
You are welcome, and I am very happy to learn that your son was able to avoid surgery.
Hopefully you are able to reach out to some of those organizations to discuss your concerns following this incident.
I do wish you the very best of luck with this matter.