I'm Doug, and I'm very sorry to hear of your situation. My goal is to provide you with excellent service today.
If you fear that your identity may have been stolen, the best thing you can do is to contact the three primary credit reporting agencies and notify them of the issue. I certainly empathize with the angst and frustration that you must be feeling after having been a possible victim of fraud. This happens to so many people and while it is good to be concerned, there are several things that can be done, even now to protect yourselves. Let me explain.
While a social security number or other personal information may have been stolen, you can prevent the use of that number for fraudulent purposes by freezing the credit of the person whose number has been fraudulently obtained. That way the credit reporting companies will not provide credit scores for new loans, credit cards etc. unless they first get your permission, so long as the freeze is in place. You will want to contact the three main reporting agencies and have the reporting frozen.
Here's how to contact the three major credit bureaus to ask about or obtain your credit report or credit score, alert creditors to a possible fraud using your name, or for any other reason:
Equifax:(###) ###-####(general) or***-***-**** (fraud); P.O. Box 740241, Atlanta, GA 30374; www.equifax.com
Experian:(###) ###-####(general and fraud); PO Box 2002, Allen, TX 75013, www.experian.com.
TransUnion:(###) ###-####(general) or***-***-**** (fraud); P.O. Box 2000, Chester, PA 19022; www.transunion.com.
You may reply back to me using the Reply link and I will be happy to continue to assist you until I am able to address your concerns, to your satisfaction.
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I wish you and yours the best in 2016,