My company fell for a scam where the customer pretended to be a real person from a real company and used that information to order supplies from my company and have shipped to another site with stolen credit cards.
Now I know this has all the signs of fraud now that I have had time to research, but I thought it was legitamate at the time.
approximately a month later the charge backs started rolling in. I use Intuit payment solutions to process credit card transactions.
So far I have sent in 5 separate charge back dispute letters all of which have been sent back as no recourse action.
All together the charge backs will total $80,000+, which Intuit states I'm responsible for.
Problem is I'm a one person company with additional help every now and then. My business basically pays for my bills and enough left over to keep me in business. I thought I hit the big time with these orders coming in once a week. To good to be true.
Anyway, there is no way I can pay this money back to intutit unless they want to set me up on a 30/40 year payback plan.
Also I do not feel I should be held solely responsible for the fraudulent transactions. The company name they gave me to use did not match the company name on the credit cards. I now know that not all CC companies use name as a checkpoint, but that is there fault if they choose not to as a means to protect themselves. It seems the merchant has no rights at all. Also I supposedly had a $40,000. transaction monthly limit that they allowed me to go over with out questioning or contacting me at all.
As you can probably tell I would have trouble coming up with the funds to pay for a lawyer. But would like to fight this if anyone thinks I have a chance of winning.
Also I do not know what to do from here. Do I contact Intuit and let them know I cannot pay. I'm sure they are going to try and talk me into a payment plan and try and get my financial information. And do I continue to send in disputes for the other charge backs knowing they are going to comeback as no recourse action. Or do I just sit and wait for them to sue me? And what can they sue me for? I have no substantial assets. Will I lose my business?
I have filed police reports for my city and all the cities that I shipped to. I have also filed complaints with IC3
and FTC websites. I have not heard anything back from anyone in approx 2 weeks, Even finding a lawyer to sit and talk to is becoming hopeless.
I could go on, but will stop here. I can provide additional information if needed.
Thanks in advance for your time in this matter.
Any help or suggestions would be greatly appreciated.