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My question, perhaps, is obvious, do I have any recourse to get them to honor the lifetime PIF renew? The one comment I received from the current representative was that since no specific price was mentioned with the lifetime PIF renew statement he wasn't obligated to give me that rate. Does that seem correct?
I hate to say it, but no, you can't force them to honor the old pricing because each time the contract expires and it is renewed, it is an entirely new contract and unless there is something in the old original contract that guarantees you a renewal rate of $18 a month for XX years, then they aren't legally obligated to honor it. They have to honor it during the duration of the fixed term contract, but once it expires, then you have to negotiate again to get the best deal you can...