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Good afternoon,I'm Doug, and I'm very sorry to hear of your situation. My goal is to provide you with excellent service today.
This seems like a very crucial matter for you, and your questions and issues suggest that an in-depth conversation might best suit your needs. If you are interested, for a very nominal charge I can offer you a personal phone conference as opposed to continuing in this question and answer thread which is searchable and viewable by the public.Let me know if you don't want a call and I will be happy continue here with an answer for you.Either way, whether I call you or not, in order to give you a clear and concise answer, I will need some additional information about the circumstances, please.
1. What product are you referring to?
2. Did your company arrange for the installation of the product or did you simply sell a product to a customer who in turn sold it to another person? Was the product affixed to a piece of real property?
3. What kind of monetary loss are we talking here?
4. Do you have any evidence to suggest that the customer never intended to pay you?