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ANSWER: Depending on which program you enrolled in, there are different ways to recover it.
If you enrolled in the actual TSA PreCheck program ($85)
you can call the Universal Enrollment Service (UES) 855 - 347 - 8371 or you can look it up on the UES to the website: https://universalenroll.dhs.gov/workflows?workflow=service-status&servicecode=11115V
If you enrolled in another Trusted Traveler program (paid $100) then you need to contact Customs and Border Protection at 855 - 873 - 4637.
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