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Good evening Lillian,I'm Doug, and I'm very sorry to hear of your situation. My goal is to provide you with excellent service today.
As you have asked for a phone call, I will offer you that, at a nominal additional cost, and I will process that offer to you after I get this posted to your question thread.After you accept my offer of the phone call, would you please provide your phone number? After you do that, please send me a quick Reply to let me know that you have posted the number, so I can call you.Thanks in advance,Doug
Good morning Lillian,
I apologize for the delay. By the time you had provided your number I had left my office for the evening.
Thank you for your number, however before I can call you, you will need to accept the call offer that I made to you for the additional $5.00. Once you accept the call offer by clicking the accept icon, then I will be able to call you.Please let me know a good time to call you---either this morning or this afternoon---and I will try to accommodate your schedule. I look forward to speaking with you.Doug
I am waiting to call you and will be able to do so as soon as you click on the accept icon to the call offer I made to you. I will make it again so it will appear on your screen. Once you have accepted the call offer I will be able to call you.
I apologize for the confusion.
I think that we have a communication problem. I do have your number and I am ready to call, but you must first ACCEPT the call offer that I made by clicking on the ACCEPT link for the call offer. If you don't understand how to do that, then please call out customer service and they will assist you in doing that.
You can contact customer service at(###) ###-####