Hello, Herrad and thanks for your question.
My name is ***** ***** I will be glad to help.
If you were told you were approved, you should receive your GOES card in the mail within 7-10 days after your interview. This does not include weekends and Federal holidays, when there is no mail delivery, so your card can still be on it's way and you should receive it soon.
To check on your GOES status, you can contact the CBP at:
Toll Free: 855-USE GOES (873-4637)
Outside the United States:(###) ###-####br />Hours: Monday - Friday 9:00 a.m - 4:00 p.m Eastern
You can also contact them via email:
Send us an email through our support portal at https://help.cbp.gov. To ensure a quick response, please be sure to select "Trusted Traveler Programs" as your primary topic and the subtopic that most closely describes your question.
I hope this helped and you receive your GOES card very soon!
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16 Feb 2016, 5:02 PM