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I am sorry to hear that. I think the only way they may respond is if you have an attorney send a demand letter asking for proof of any spamming and if they do not resume services you will be filing a breach of contract claim. Oftentimes, a demand letter from an attorney is enough to get some movement from them. If they fail to respond, you should file a legal action for breach of contract and seek for them to pay any of your attorney fees. Judges will often award those fees in a successful breach of contract claim. You can also ask the judge to award what is called "specific performance" in which in lieu of money damages you are asking them to simply perform as required by the contract.