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The best place to start is with your state's consumer fraud division of the attorney general's office. Here's a link the site: https://oag.ca.gov/contact/consumer-complaint-against-business-or-company
You could also attempt to sue the other party for creating an unconscionable contract and try to have it revoked that way, but it would be an expensive proposition.....so starting with the AG's office would certainly be the best place to begin.
You'd likely be in superior court given that the amount remaining due on 9 years left on the contract likely exceeds the small claims limit.
There's really no general cost....it really depends on how much the opposing party wants to fight. So, you could spent $1000 or $15,000.....depending on how much fighting is involved.